Compatible Solutions
FedEx has a number of Diamond compatible providers. Name one.
What are:
ShipStation, ProShip, Logistyx Technologies and Lanham Associates
A production customer is having an issue printing labels since they updated rates in their 3rd party software and will contact X for assistance.
Who is the 3rd party provider customer support.
Customers should have support agreements with third party vendors for support.
What is the name of the table used for routing FedEx Express and International locations?
What is URSA
(Universal Route and Sort Aid)
This is the cost per shipment for FedEx to file the EEI
What is $10 per shipment
A customer has been shipping international for years with FedEx and needs help with checking if a certain country allows inbound Electronic Invoices. They would contact X for support.
What is FedEx Customer Support.
FedEx Customer Support helps customer that have production solutions that need help.
Used internationally to catalog and describe products for tariff and regulatory purposes
What are Harmonized Codes.
True or False, you can download SED/EEI data from Global Trade Manager into FedEx Ship Manager Software
What is True
The section of GTM where you can locate individuals/companies that are denied international business transactions
What is Denied Party Screening
This is the ideal time to engage your CTC for a Compatible consultation.
What is early and often
A long-term FedEx customer has been shipping exclusively domestic and now wants to add international shipping to their portfolio. Who should be contacted for assistance?
Who is the CTC?
Since the customer is adding/integrating more to their existing solution the CTC team is postioned to consult on their new path and consult on automation options such as APIs, FedEx installable solutions and compatibles.
Two criteria needed to search for a Harmonized Code?
What is destination country/territory and a product description.
Ex. Portugal and White Cotton T-Shirt
These are the 2 steps/clicks to expand the address book columns in FSM Software
What are Selecting “Customize” and “Recipient List”
These are the 2 steps/clicks to expand the address book columns in FSM Software
What are Selecting “Customize” and “Recipient List”
True or False – all Compatible providers support HAL
What is False
*work with your CTC to confirm that all solutions work together harmoniously
A large long-term UPS shipper has approached FedEx to possibly move their business. Who should sales have join their conversations early on and why?
CTCs are the IT and eCommerce constants of FedEx. CTCs are trained to ask probing questions about a customers business and make eCommerce and automation recommendations. The more FedEx technology a customer integrates the more entrenched they are with FedEx
Often used as part of the decision making process as to whether or not to place an international order. It is issued before an actual sale takes place.
What is the Pro Forma Invoice?
The two types of images that customers can upload for ETD
What are “Letterhead” and “Signature
Customers call this number for FedEx Technical Support?
What is FedEx Technical Support at 1-877-339-2774
This program can be used to offset customer costs to pay for Compatible Solutions.
What is FTIP
(FedEx Technology Incentive Program)
A customer has been using a FedEx compatible and finds they are not using all of the compatible features and has additional shipping needs. Who should the customer speak with?
Who is the CTC and compatible provider.
Since the customer is looking to integrate new features it is a good idea to have a CTC consult to help inform the customer of options. They should also speak with the compatible for added features. In this case more then one option is correct.
Used to record accounts receivable for the seller and accounts payable for the buyer. The purpose of this document is to request payment for items that have actually been sold by showing the amount that should be paid.
What is the Commercial Invoice?
The content of the Commercial Invoice is almost always the same as the Pro Forma Invoice. However, the final sale price may vary with the Pro Forma Invoice, as the Pro Forma Invoice is issued before an actual sale takes place.
These are the three clicks to get to download rates in FSM Software
What are “Utilities”, “Download" and "Rates"
The three types of medals bestowed to Fred Smith for gallantry in combat as a US Marine
What are the Silver Star, Bronze Star & Purple Heart (2)