FERPA
Over the recorded line, how many items of the student's information do you need to properly collect from Student to complete the verification process?
What is: At least 3 verification items
If you forget to add this in your ticket, you will get the ticket # sent to your work email.
What is: the requester
What are the two most commonly used desktop/laptop operating systems?
Windows (10) and Mac OS (Catalina)
Marvel and DC have so many shows, and this one, exclusive to Disney+, centers around Wanda and which deceased Avenger?
Vision
What is our GCU Main Line #?
602-639-7500
1 (800) 800-9776 (Toll-Free)
If a caller mentions they are going to place you on speaker phone, how must you proceed?
What is: ask the caller if we can release protected information over the speaker and let everyone in the room know they are on a recorded line.
What is: check the email box and submit ticket as Open
As a GCU Technical Support specialist, you should always do this when you don't know or have any doubts in your response.
IHT
The creator of 'The Office' also lent his talents to this outdoorsy show
Parks and Recreation
This department handles student worker (staff) computer hardware, network, and software issues related to their GCU/GCE work.
Help Desk
What is: Yes
What two sections should always match on your ticket?
issue type and subject line
Students often confuse this with their Student Portal.
LMS/Class
This show is so strange it's nearly upside down! A group of kids meet a powerful new friend, Eleven, and hijinks ensue!
Stranger Things
This is the number you should dial and provide when you happen to speak with a faculty and/or preceptor.
602-639-7201 - faculty support
toll free + extension 6397201
If a student provides you with a password over the recorded line and you forget to change it, what type of FERPA violation have you committed?
What is: compliance FERPA violation
If the student/caller provides you with this information, you should always document it.
What is: Error codes/hardware info/troubleshooting steps performed/software info
What are the minimum required internet speeds for our GCU LMS systems and other GCU websites?
Cable/Broadband
8mbps/1.5mbps
This show follows the process of people trying to be #1 at cooking, under the scrutiny of a degrading British chef
Top Chef
This article can help you put a face to the name.
Get to Know the Team
What does FERPA stand for?
What is: The Family Education Rights and Privacy Act.
This is what you need to include in your ticket when forwarding a student to the disabilities office.
What is: Include the disability office extension number (x6396342) in your ticket
When a tech is able to follow the steps the student has and achieves the exact same error/issue, it is known as
Replicating the issue
This religiously-themed play earned creators Matt Stone and Trey Parker the 'T' in their EGOT. Bonus points if you tell me what the acronym EGOT stands for
The Book of Mormon
This section of your ZD/Bubbles profile can help you display interest in a specialty role here at GCU TS.
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