History
Who is the CEO of Ferrellgas
Tamria
What does TTM mean
Trailing Twelve Monts
What is the distance requirement for a 120 gal tank
May be set next to any building
How much is a leak meter
$49.99
What does FCR stand for
First call resolution
Where is FG Corporate Office Located
Liberty, MO
Why do we charge a lease fee (rent)?
The steel and propane in the tank costs insurance, compliance, and are taxable assets. The cost of maintenance is on FG. Also rent provides proof of ownership to FG.
What is the distance requirement for a 125 -500 gal tank
Must be 10 ft away from important buildings
What is the minimum delivery fee
$75
How long should a customer wait on hold before you check on them?
STOP PUTTING CUSTOMERS ON HOLD PLEASE
No longer than a minute-1.5 minutes
Where was the first Ferrellgas located
Atchison, Kansas
How soon can we quote a refund check will get to the customer?
4-6 weeks
What is the tank set fee for a 120 gal tank
$299.95
What is the price of a one day delivery
$150.00
When a customer calls in to schedule a delivery, what is the first thing you should do?
Verify name, address and phone number of the person you are speaking with
When was Ferrellgas Founded
1939
What is the price of copper line in Raleigh?
$8.80 a foot
What is the price for a 2 day delivery
$100.00
If a customer says they want to close their account what do you do?
TRY TO RETAIN! Ask why, and negotiate. SAVE THE CUSTOMER!!!
Who started Ferrellgas
A.C. Ferrel (Jim's Dad)
When propane is returned to stock, what adjustment is needed to give the customer a gas credit
RMA
How much is Raleigh's site check?
$100
If a will call customer calls oog, what fee should you charge
Leak Meter
What is the Ferrellgas Motto
Fuel Life Simply