Visa Card Fees
What's the annual fee for the Visa Platinum Credit Card? Primary and Secondary
Secondary FREE
What's the Supplementary Fee for the MasterCard Standard Credit Card?
MasterCard Standard $2,270.39 JMD
What is the time frame for Sagicor payment to be updated to the credit card?
Kindly confirm the additional alternate given if a payment is not yet updated.
The client can be provided with the Bonus plan to have the payment updated. The fee amount to be charged is 1,135 JMD.
Ray transaction declined for the reason code 'CV2 code failed validation'. Kindly confirm the reasons to why the transaction declined.
1. The CV2 code entered might be incorrect.
2. The expiration date entered does not match the date reflecting on the card
Moniqua is trying to register for the Rewards Platform; however, the account was locked and she tried several times. Kindly confirm the procedure on how you would assist the client.
Firstly, the account should be unlocked.
Secondly, the client should be advised of the appropriate procedures on how the information should be entered. The D.O.B should be entered in the format MM-DD-YYYY and the T.R.N should be entered in the format 123924755 without using the hyphens.
What's the late fee for the MasterCard Business Credit Card?
$2,566.52 JMD
What are the different timeframe for payments to be updated to the credit card?
12 pm - 4 pm payment update @5
4 pm - 8 pm payment update @9
Any payments after 9 pm will update the following business day.
The client is required to:
1. Complete outstanding balance
2. Prepare a closure letter to be submitted via email or in branch. Include the first 4 and last 4 digits of the card
3. Valid ID and T.R.N
4. Advise client the procedure takes upto 30 days for closure request
France tried several times to register for the Rewards platform. He entered the D.O.B and T.R.N using the correct format; however, he was unsuccessful. Kindly confirm why France is unable to register for the platform or the procedure on how to assist the client.
Checks must be made to see if the D.O.B and T.R.N is correct on the Rewards platform & Prime. If the information is correct on Prime; however, it's incorrect on the Rewards platform, an escalation must be submitted to have the correct information reflecting on Prime updated on the Rewards platform.
USD $64.16
What's the Emergency Processing Fee for the MasterCard Platinum Credit Card?
$1,135 JMD
Shanice reported a transaction with WI*PAY has fraudulent. Kindly confirm the procedures on how to assist the client.
1. Check the transaction reported along with research the transaction history to confirm if same was completed before. If the transaction is not seeing on previous statements, a report should be submitted to investigate event
2. Card Block and update Card Memos
3. Confirm email address to have the Fraud Form sent to
4. An escalation should be submitted of the Fraud template along with a Bank Branch to have the replacement sent to.
5. Investigation procedure takes 30 days; however, the card will be prepared with 3 - 5 business days.
Mr. Ken would like to know his overall outstanding balance. Kindly confirm the procedure on how check same.
Overall outstanding balance is calculated base on the difference between the credit limit and the available balance.
Marsha tried to activate her EMV Chip Card and received the error code EM4. Kindly confirm the meaning of the code received.
Say the D.O.B is entered incorrectly, what is the correct format to use.
The code received means the D.O.B entered is incorrect or the D.O.B on Prime is incorrect.
The format to use is DD-MM-YYYY.
USD $54.29
51%
Shanice reported a transaction with WI*PAY done on the 25th Jan 2023 has fraudulent; however, additional checks made and the transaction was completed last year on the 25th Jan 2022 of the same amount. Kindly confirm the procedures on how to assist the client.
1. Checks were made and the account shows the transaction was done the previous year of the same amount which means it might be a subscription. Client should be probed to see if she's familiar with the charge, if not, she's required to contact the merchant to check if she has subscribe to any service. This type of pattern for the charge can not be reported as fraudulent.
Jamie has a MasterCard Standard Credit Card. She received her March statement which reflects a charge for Debit Interest. Based on checks, the February's statement was cleared in full. Kindly confirm why the client was charged interest.
If the balance was cleared in full, debit interest would be charged if the client completed a Cash Advance in the month of February.
Mark has a MasterCard Business Credit Card and he tried to book a ticket on the Rewards platform; however, Mark has encountered difficulties with booking same. Please note client has enough points to complete booking. Kindly provide the procedure on how you would assist the client.
1. Client should be assisted with navigation step by step; however, if this procedure does not work.
2. Client must be advised of our rewardsredeem@sagicor.com inbox to have the request sent to for our travel agency to book on his behalf.
What's the condition for the Visa Platinum account replacement?
What's the MasterCard Business Credit Card annual fee?
$9,871.24 JMD
Nick did a transaction with SuperMart using the method Chip. Nick confirms he's not aware of the transaction and would like to report same as Fraud. Kindly confirm the procedure for this query.
Since its a Chip transaction, it's required for the client to enter the 4 digit pin number to complete the transaction. This means the transaction can not be reported as fraudulent since you're the only one who is aware of the pin number, unless the pin number was given to someone else. If this is the case, the fraud procedure can not be provided; however, the card can be replaced if you do not feel comfortable using this card at your cost.
1. 'Apologies for any inconvenience caused while trying to complete this transaction. To protect you, our cardholder, Sagicor Bank has implemented extra security measures that monitor our clients’ card activities and may block suspicious transactions, based on the risk profile. This is to help reduce fraudulent activities that may be perpetrated against our clients on a daily basis. In the rare case that this may happen to you for your legitimate transaction, please contact us immediately, so the necessary adjustments can be made to have the transaction approved where applicable’.
2. An escalation should be submitted to have the card whitelisted for the client to complete same.
What's the minimum requirement for Cash Back, Travel, Card Rental/ Cruise, Gift Cards, PWR?
Ticket 1,500 points
Car Rental/Cruise 1,500 points
Gift Cards $20 USD
PWR USD $0.01