Holidays
How do you make a grande peppermint mocha?
two shots signature, steam 2%, 4 peppermint, 4 mocha, whip and 3 shakes of curls
What are our 5 key moments?
1- warmly greet customers
2- offer for here ware
3 - message on cups
4- Direct hand off
5- clean lobby
For how many days de we date our sweet cream?
2 days
How many customers do we receive at our average peak?
34
What are the steps for a bs shaken espresso?
For an additional point.... when do you stop?
1label-write 2shots 3syrup into the shaker (STOP) 4ice 5cinnamon 6Shake 10 times -pour-rinse-top with milk
What goes on top of the gingerbread latte?
Whip and 3 shakes of pumpkin
What are the 3 service expectations?
1- welcoming with a smile
2- leaning customer's names and orders
3- thanking with eye contact
We get scored 0-100 on our FSA. What score is considered failing?
below 85
How many customers do we normally receive in a day?
380, goal :400
Which drinks get sleeves?
extra hot, hot water, vents
Which are our holiday Frappuccinos?
Peppermint mocha and Sugar cookie
What is the play caller position?
Position filled by SSV in charge of bottlenecks highlighted by DPM. This position allows floating around the floor to guarantee partner and customer observation at all times.
If an emergency happens, where do we meet? state both locations
mc, Pizza Hut
How many fire extinguishers do we have and where are they located?
3. Entrance, boh, end
How can we sell a bag of tea on its own?
we always need a base for labor so we must charge for the tea as a whole and provide just the bag
What is the flavor inside our polar bear cake pop?
Vanilla cake mixed with buttercream
with BTS, our dress code changed, can you tell us what color headwear we can use?
black, grey, navy, brown, or tan (visors, caps, beanies or securely fastened headbands
Where can I find our food and security manuals?
boh and partner hub
How are we leading on our district?
my learning completetion, inventory organization, tsd grow
What do we check for during our coffee tastings? Which quality expectations do our coffees must meet?
Proportion, grind, water, freshness
What is the shelf life of the cranberry bliss bar?
7 days
what are the requirements for our name tags? Where must we wear it?
Legible and visible, worn on the top left edge of our aprons
Which parties respond to incidents at our store?
SSV, CHL, DM, 911, Sedgwick
for how long has this store been opened?
26 years
How do we calibrate a mastrena? How do we reset it?
5 shots of the inconsistent shot, reset by pressing the button on the right bottom corner