CES
Ideal way of scheduling a call with user
TimeTrade
CES Q4 score so far
91%
Queue name for Mobile cases
Exp-Mobile
How many articles can be attached in a case
Unlimited but should be relevant
Mobile
#ask-mobile-support
Who works on SE's cases when he/she is on leave
Back up SE
Who won the Q3 CES Award(100% CES) and what was the no of surveys he/she received
Madhu with 5 surveys
Which Team works on cases with sync issues b/w travel and expense
TRIM
Where are the Concur Datacenter's located for EMEA and US
Paris: EU
Lynnwood: US
Jobs
#ask-jobs_and_files
If a client update is in form of an email what is the best way to ensure there is continuity in the case
Add the email update as a private comment
Who did the most number of calls in Q3 and what was the number
Sachin 89 calls
Name a PG which comes under Horizontals and One from spend
Mobile/SSO/Performance and Unspecified emails etc
What is SLA ORT for a P3 U3(Medium Priority) case
3days(72 hours)
Service now
#servicenow
Best way to put the case in working status
Inform the client about the status by putting a public comment
CES% n Feb 2021
100
A workflow case goes in which queue(full name)
EXP - Workflow / Audit Rules
What is the best way to attach Kibana links
Share: Short URL
unspecified
#ask-exp-unspecified
Target of CES Boosters for the year 2021
87%
No of CSATs received in July
18
PG HRZ-Performance&SSO-AMER-BR
Horizontal: Performance SSO Americas Brazil
What is SLA IRT for P1 case
1hr
Emails
#gss-img-email-print