VID 1
What are the 3 VID questions
Wireless Number
Caller's Full Name
Account / Business Name
What kind of PIN we must ask to authorized users
FAN PIN ( 5-7 DIGITS ) ( Authorized user )
How many Authorized user roles do have
4
What are the authorized users roles we acknowledge
Day to Day ( DD)
Telecom Manager ( TCM )
Decision Maker ( DM )
Authorized order placer ( AOP )
what is AER ?
Acknowledge
Empathy
Reassurance
what if the Caller Name matches Business Name
Business Name is not required to be verified.