FIRST IMPRESSION
You walk into a part-time job interview. What’s one nonverbal behavior that shows confidence before you even speak?
Standing/sitting up straight, making eye contact, not slouching, calm body language.
You’re on a crowded bus and an elder boards. What’s a respectful action?
Offer your seat.
Your boss gives you instructions and you don’t understand. What should you do?
Ask for clarification.
Someone asks to copy your homework. What’s a respectful way to say no?
I can help you, but I won’t let you copy.
You’re in class or a meeting and your phone rings. What should you do?
Silence it quickly.
You meet your friend’s parent for the first time. What’s a polite way to greet them?
Say hello (Mr./Mrs.), use manners, smile, and introduce yourself.
You’re in line at a coffee shop and someone cuts in front of you. What’s an appropriate response?
Politely say something (“Excuse me, I was next”) or let staff handle it.
You’re running late to work. What’s the responsible action?
Contact your boss as soon as possible.
Your friend is upset but says “I’m fine.” What’s a good response?
Let them know you’re there if they want to talk
Someone sends you a message late at night. Are you required to respond immediately?
Your clothes are wrinkled and messy before an event. What message might that send?
That you’re unprepared, don’t care, or are not taking it seriously.
You’re playing music out loud in a park and people nearby look annoyed. What should you do?
Turn it down or use headphones.
A coworker asks you to cover their shift but you can’t. How do you respond politely?
Say no respectfully (“I can’t this time, sorry”).
A friend pressures you to do something you’re uncomfortable with. What should you do?
Say no and stick to your boundaries.
You disagree with someone online. What’s a respectful way to respond?
Stay calm, don’t insult, state your opinion respectfully.
You’re 10 minutes early to an appointment. What should you do while waiting?
Wait calmly, stay off your phone or use it quietly, be ready and attentive.
You accidentally bump into someone at a store. What’s the correct response?
Say “Sorry” or “Excuse me.”
You made a mistake at work. What should you do first?
Be honest and let your supervisor know.
A friend gets upset when you hang out with other people. How can you respond?
Reassure them you're still their friend, but explain you’re allowed to have multiple friendships.
You accidentally send a message to the wrong person. What should you do?
Acknowledge it and apologize if needed.
You forgot someone’s name right after meeting them. What’s the best way to handle it?
Politely ask again (“Sorry, can you remind me of your name?”).
You see someone drop their wallet on the sidewalk. What should you do?
Return it to them or turn it in to a safe authority (store, office, etc.).
Your coworker is gossiping about another employee. What’s a smart way to handle it?
Don’t join in; change the subject or walk away.
Your friend constantly texts or calls and gets mad if you don’t reply quickly. What’s a healthy response?
Set a boundary about response time and explain you can’t always reply right away
You’re added to a group chat where people are making inappropriate jokes. What’s a smart choice?
Don’t participate; leave the chat or mute it if needed.