REBOOT
Login issues should be submitted to
What is PFS Help Desk
DC team is receiving proship error "The weight limit for this service type has been exceeded"
The resolution for this proship error is to:
What is check the weight of each item on the order and update if incorrectly entered. If the weight of each item is valid, the carrier must be changed for a new service type that allows more weight.
What to include in a WF email regarding issues with a report
What is the WF report path
PFS Help desk tickets need approval from who when requesting access to specific PFS sites
What is the managers should be copied on emails to provide approval
Provides approval for WebFocus reports to move from the test environment to production environment
Who is Coleman Taylor
Solve this scenario - your engraving machine PCs for your client are delayed and it is taking 5 minutes to load one order. If your personal computer was experiencing similar delays what would you do first?
What is restart my computer
Solve this scenario – The receiving team has product to receive that is shown under summary availability “On Receipt” but there is no quantity to receive under Open Receipts. The fusion team cleared the quantity in the ledger but the team still needs to receive the product. How will you proceed if you cannot create a manual PO for this client?
What is Request the PO file to be resent from the client
Reports that cannot be edited by BM but only by the WF team for permanent changes
What is dashboard reports / reports setup for the client portal
The correct subject format of all IT tickets
What is priority level – Brand’s 3 letter code – summary of ticket
The individual on the BOSS team who monitors and creates tickets for SO alerts and the 47011-error report
Who is Quinn Walker
Creating an email distribution list should be submitted to which IT group and include what information?
What is PFS Help desk and list of individual full names and email addresses apart of said email group
Solve this scenario – Your client is experiencing doubled freight costs due to a high number of split shipments. What steps would you take to analyze your split shipment or ship detail report before submitting a ticket?
What is item setup/item dims and weight, total cubic volume of an order vs what shipped, box table options
1. The 3 groups of reports in the client portal
2. Bonus 300 points: Can you name one report from each group that applies to your client?
What is Inventory, Sales, Purchasing
What is Inventory adjustment/summary, sales history/open sales orders, purchasing receipts/open purchase orders
WMS Support stand for
What is Warehouse Management System Support
The director of BOSS team members
Who is Teresa Gardner
You need access to Hopper
What is PFS help desk ticket
Solve this scenario - The B2B ops team is experiencing an AES filing error (automated export system) which does not allow further shipping labels to print if the order exceeds $2,500. How will you resolve this error without Fusion?
What is powership the order or update the unit cost of the line items until AES filing is setup for the client
The data set(s) you need to join to create a Lot Expiration Tracker report
What is US Inventory and Lot Master
The 3 levels of priority for a ticket
What is 4HR/EOD/2DAY/EOW
The team who handles interface updates and setup
What is the WMS team
Your client is experiencing portal login issues after submitting an IT ticket and receiving their new credentials. Which individual can from PFS can troubleshoot with the client?
Who is Eric Henson
Solve this scenario – You are running test shipments through Hopper and ran the SO job to drop the order. The order has cancelled lines due to no inventory in Hopper. How will you complete the test order?
What is add inventory manually in hopper then request the test order to be purged from fusion + resent from the client
Solve this scenario - Your current dashboard trackers do not include data for extended amount (sales revenue) for B2C or B2B on either tab. Which IT group would confirm or deny this data exists?
Boss/Fusion team would confirm if the sales revenue per item on orders are being sent to our system on the order file.
BOSS stands for
What is Business Operations System Support
The individual who answers issues regarding steady state changes or updates
Who is Darrell Lessman