Core Products
FFH Stands For?
Future Friendly Home
What two types of internet lines does Telus offer?
Copper & Pure Fibre
What TV package comes with 36 network channels in both SD & HD and over 80 music channels
Core
Does Telus provide unlimited data to its Customers?
Yes
What 3 types of Cameras can we offer?
Outdoor, Indoor, Doorbell
What 3 Services are included in FFH?
Internet, Optik TV, Home Phone
This type of internet has symmetrical upload and download speeds
Pure Fibre
Are Theme Packs Interchangeable?
Yes
Does Koodo use the same towers as Telus?
Yes
Is Smart Automation Plus (SAP) a Pro Monitored Smart Home Security Package?
No
What are the Two Mobility Brands we sell?
Telus & Koodo
Who is our biggest competitor in Western Canada?
Shaw
Is a technician required to install an Optik 4.0 Box?
No its "Plug & Play"
What does MNH/M&H Stand for?
Mobile & Home
Does a Control & Secure SHS Package come with a Camera?
No
SHS stands for?
Smart Home Security
Will customers on Copper internet experience symmetrical upload and download speeds?
No (Upload speed is 1/5 download speed)
On Optik TV, Netflix as part of the customer's TV package is called a _____________
Premium
What Mobility option is better for those who want to have International Calling?
Koodo
How many smart devices can a customer who signs up for a control package receive?
3
The Telus Home Phone service comes included with unlimited __________ calling
Local
Does TELUS have a Shared or a Dedicated Network?
Dedicated Network
Does the voice-activated remote use infrared technology to connect with the Optik 4.0 Box?
No (Bluetooth)
What is BYOD?
Bring your own Device
What comes included in the Security Starter Kit?
1 Motion Sensor and 2 door OR Window Sensors