Terminology
What products are considered FFH products?
Internet, Optik TV & Home Phone
Which type of Telus internet offers symmetrical speeds?
Telus Purefibre
TRUE or FALSE: Customers can download our TV app on their TV.
False
Can customers with an existing home phone port their number to Telus?
Yes
Does Optik TV require a professional installation?
No - it is plug & play
What does "FFH" stand for?
Future Friendly Home
Does Shaw/Rogers offer symmetrical internet speeds?
No
36 local & American networks and stingray musical channels are all included in the _____________.
Core Channels - that come with all packages
Do we provide our customers with a physical home phone device?
No
What is the activation fee for Telus internet?
$70 - though this fee can be waived
Who is our number one competitor?
Shaw/Rogers
Telus uses a ________ line, while Shaw/Rogers uses a ________ network.
Telus uses a DEDICATED line, while Rogers/Shaw uses a SHARED network.
Netflix, Crave & Disney+ are all considered __________.
Premium selections
What is the difference between Home Phone Lite & our regular Home Phone service?
Home Phone Lite only comes with 1 service feature (call display or voicemail)
What is the lowest speed available on Telus Purefibre?
250 MBps
What does "symmetrical" mean, when it comes to internet?
The internet Download and Upload speeds are the same
What is the fastest speed of Purefibre internet available?
3 GBps
Customers can watch TV on the go, using the ________ app.
TelusTV+
TRUE or FALSE: Home Phone service is in a 2-year service agreement
False - it is month-to-month
What is the name of Telus' Wifi Modem?
Wifi 6
What does an "Simple Switch" refer to?
We can cancel a customer's current service provider, after Telus service is installed
What is the fastest speed of copper internet available?
150 MBps
What is a "theme pack?"
A bundle of themed channels, with similar subject matter
Our Home Phone service comes with unlimited _________ calling
Local
What is the cancellation fee for internet?
$15 per month remaining