Spirit of Hospitality
The word hospitality comes from the Latin hospitalitas. What does hospitalitas mean?
What is friendliness to guests?
A Muslim family makes a pilgrimage to Mecca. A Christian group visits the Vatican in Rome. Which reason for travel do both trips show?
What is religious?
Which term means the responsible long-term use of Earth's resources that meets present needs without compromising future generations?
What is sustainability?
The sector that includes all properties that charge for overnight shelter is also called the _____ sector.
What is lodging?
Maria opens a restaurant by buying into a proven, standardized system. She pays an initial fee and royalty fees and uses the brand's name. What kind of business is this?
What is a franchise?
Two guests order the same meal. One leaves happy because the server smiled and used her name. The other leaves upset because the server never looked up. What was different?
What is the intangible feeling of being welcome?T
In the 1700s a traveler rides a stagecoach for days. Where would she stop for drinks, a simple meal, and rest for horses and people?
What is a coaching inn?
A hotel trains staff to understand that guests from different backgrounds may have different attitudes and values. This is an example of:
What is cultural awareness?
Which statement about the hospitality and tourism sectors is true?
What is they are interdependent?
This kind of business is owned and operated by the owner and is sometimes called mom and pop.
What is an independent business?
Which statement about hospitality is correct?
What is an industry, an action, a product, and a mindset?
In the 1800s, which advance let railroads connect cities and towns across the United States?
What are steam engines?
Visitors at a weekend festival spend money on gas, meals, hotel rooms, and souvenirs. According to the notes, this spending supports:
What are state and local tax revenue and jobs?
A church youth group books rooms for a weekend retreat. A sales team must attend a yearly conference. Which labels fit?
What is youth group = SMERF; sales team = MICE?
In this kind of business, the owner hires a company to manage and run it and is not part of day-to-day operations.
What is a managed business?
A hotel clerk nods, makes eye contact, and speaks in a warm tone while checking in a tired family. Which meaning of hospitality is the clerk showing?
What is the action of being open-hearted and generous?
President Eisenhower signed it on June 29, 1956. The slides connect it to vacations, holidays, and Holiday Inn. What is it?
What is the Federal Highway Act?
Tourist dollars move through the economy and increase the impact. The notes call this:
What is the multiplier effect?
Name the four sectors of the industry from Part 4 of the notes.
What are accommodations, food and beverage, transportation, and attractions?
After the initial franchise fee, franchise owners also pay these ongoing fees.
What are royalty fees?
Name two ways a hospitable person shows it, from the notes.
What are any two of voice, nod, eyes, tone, gestures, or smile?
Buddhists visit the birthplace of Buddha in this country.
What is Nepal?
Promoting a city, state, or destination to travelers is called this.
What is destination branding?
SMERF stands for these five group-travel types.
What are Social, Military, Educational, Religious, and Fraternal?
MICE stands for these four work-related travel types.
What are Meetings, Incentives, Conferences, and Exhibitions?