Accounts
The 2 verifications ran during account opening.
What is IDV and Qualifile?
The message type that pops up and requires an override when processing transactions.
What is an Alert?
The document provided to the customer when OFAC fails.
What is the Adverse Action notice?
The location of the first branch opened in 1912.
What is Hope, NJ?
The number of required photo IDs.
What is one?
What are Name, Street Address, DOB, Tax ID, Government-issued ID, and Occupation?
The process involved when a customer wants to block a transaction.
What is stop payment?
The document the customer will sign as an account agreement.
What is a signature card?
The current fourth generation CEO and President?
Who is Dan G. Beatty?
The verification ran when IDV fails.
What is ID Authentication?
The ownership type given on a shared account between 2 people.
What is 'Joint'?
The individual appointed by the principal to act on their behalf.
What is power of attorney?
The system used for customers to electronically sign approved documents.
What is esign?
The name of Dan's extra fluffy dog?
What is Bodie?
The application used to track/log non-transactional activity.
What is lobby tracker?
The list of disclosures provided at the end of account opening.
What are the Terms and Conditions, Privacy Policy, Fee Schedule, and Truth in Savings Disclosure? When applicable Reg E Disclosure and Addendum To Kasasa.
The length of time of no activity before an account status is changed to dormant.
What is 13 months?
The department all business documents must be sent to for approval.
What is branch admin?
These are the Core Values of FHB.
What are accountability, trust, development, innovation, and independence?
Where you can save your progress and retrieve at a later time when in ARGO.
What is WIP?
The program used to perform BSA account due diligence.
What is Yellow Hammer?
The role given to an individual who will inherit the funds of the account.
What is beneficiary?
The document signed when there are changes/requests for a debit card.
What is the ATM Maintenance Form?
The original name of the bank before being changed in 1997.
What was First National Bank of Hope?
The ratio of listening to talking you as a banker should be doing when with a customer.
What is 80/20? Let the customer do most of the talking.