Robert Longoria
How many kids does Robert have?
2 - daughters
Customers may be able to self-service their own account recovery via....?
fhb.com OR mobile app!!!
What does POA stand for?
Power of Attorney
_______ scams are attempts by cybercriminals to deceive individuals into revealing sensitive information, such as passwords or credit card details, by posing as legitimate institutions.
Phishing
What is Rob's favorite hyperlink on Callnet?
The lunch menu!!!!!!!!!!!!!
Account Recovery will allow the customer to do the following:
Forgot Username // Forgot Password // Unlock Account
What does ATM stand for?
Automated Teller Machines
________ scam is a confidence trick involving feigning romantic intentions towards a victim
Romance
What is Rob's middle name
Joseph
If the customer forgot their username they will be required to provide their ________ on file.
(fill in the blank)
EMAIL :)
What does NSF stand for?
_______scams rely on social engineering to persuade victims that their device is infected with malware.
Tech Support
How long has Rob been with FHB?
14 years!!!!!!!!!!!!!!!!!!!
If customer's email address provided DOES NOT match, customer will be prompted to which department to request their username?
DSC (Digital Service Center)
What does SAC stand for?
Secure Access Code
________ scam is a fraudulent scheme where individuals are tricked into believing they have won a prize, such as a lottery or sweepstakes, only to be asked to pay money or provide personal information to claim it.
Prize