Long-term Plans are monitored through this scorecard
What is the Quest for the Best Scorecard?
100
Under the telephone etiquette pledge the goal is to answer the phone in less than this many rings.
What is three?
100
In order to report on any set of data we must first do this
What is collect the data?
100
Plan, Do, Check, Act (PDCA) is our approach to this.
What is continuous process improvement?
200
Leaders in Patient Safety, Quality, Compassionate Service.
What is the organization's vision?
200
This is a program that rewards employees for giving suggestions that create a new level of performance
What is the Bright Ideas program?
200
We can fill out ICARE for the customer or have the patient fill out our feedback form and in doing so we do this.
What is you document a Patient/customer comment?
200
The team scorecard is this with the Quest for the Best Scorecard.
What is aligned?
200
APIE (Act, Plan, Implement, Evaluate), RCA (Root Cause Analysis), SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
What are some tools used to facilitate process improvement?
300
Integrity, Compassion, Accountability, Respect, Excellence ICBEST is this.
What is the organization's values?
300
Every Fall this is done in order to plan the spending for the following year.
What is the budget process?
300
Patients, Care Team members, Community, Payors, Suppliers are all this
Who are our customers?
300
Select, Collect, Align and Integrate are all ways that we use to create this.
What is performance measures?
300
Emergency, Inpatient, Outpatient and Preventive care are all part of these.
What is Key Work Systems?
400
We believe God created all people in His image and modeled love for all humanity is this.
What is our philosophy?
400
Building loyal relations is this.
What is our strategic focus?
400
To be sensitive to our co-worker's privacy and not disclose their personal information is part of this.
What is part of the Confidentiality and Privacy section in our Customer Service Pledge?
400
This is a quick way to see the latest news of what is going on in the hospital.
What is by clicking on the ARC?
400
Utilization of LEAN, Six Sigma and other improvement tools help to eliminate this.
What is waste?
500
Our Christian Mission, Patient Experience, mission-aligned leadership and focus on health and healthy living are these.
What are our core competencies?
500
Improve the product and grow the market are these.
What are our strategic priorities?
500
Rounding, HCAHPS and Press Ganey are all methods to assess this.
What is patient satisfaction?
500
AIDET (Acknowledge, Introduce, Duration, Explanation,Thank) is a good example of this within our organization.
What is Best-practice sharing?
500
Which tool was used at the cancer center within Radiation in the move from the old hospital to the new center that helped through-put and patient experience?