Recent Emails
We must reach out for cancellation at _____ minutes for FNA Calls.
What is 15?
This is the order in which you pick up calls to dispatch.
What is top to bottom?
A Target yard manager calls in for for a JB Hunt driver hauling a Target trailer. The accounts entered under each section would be as follows: Caller Info _______, Billing Info ______, Driver Info ______.
What are Target, Target, and JB Hunt?
Fleet Central and Integration can be found under this column in the Dispatch queue.
What is "Operator"?
These two programs should be checked at the beginning of every shift.
What are CSI and email?
The most recent script change for Ryder advises we must now ask for this during Intake.
What is the last 6 of the VIN?
This is how long it takes a ticket to turn yellow.
What is 15 minutes?
Tickets are never set up for these two services.
What are tows and lock-outs?
True or False: The hold time limit for calling dispatch is 30 minutes.
What is False?
This shift must ask to take their breaks and meals in the Team Lead channel.
What is 3rd Shift?
What is Schneider?
When looking at the Queue page, the Dispatch tab is the ______ tab from the left.
What is fourth?
This is the process for more than two tires needed on a JB Hunt unit.
What is enter everything over two tires as Inspection?
These two columns in the Dispatch Queue will tell you if a FNA (Fleetnet America) call is timed, or if it is a Dealer Standard call.
What are "Line" and "Customer"?
This is not in the script, but should be notated during Intake for Cash/Credit Card/Comm Check calls.
What is payment method and who is paying?
DAILY DOUBLE : We did not receive an email stating we were starting this process, but we did receive an email stating we were no longer following this process. This process was implemented due to the recent winter storms.
What is cancelling after three Inclement Weather declines?
This is the name of the column between "Customer" and "Breakdown Location".
What is "Service Type"?
Someone called in and advised they needed mechanical services after hours. Because it is on this line, you are able to advise there are no mechanical services after hours without reaching out to the Team Lead channel to confirm.
What is Goodyear CTSC?
When awaiting a response from a specialty channel, the channel agent will take over your ticket after _____ minutes.
What is three?
(Five is also acceptible)
CRT stands for _________.
What is Calling Roll Time?
These are the days of the week we can set up service for (driver's calling in for) Western Express.
What is none?
All of the column titles in the dispatch queue can be clicked on to change the order in which you see the calls/instantly refresh the page, except for these two.
What are "Service Ticket" and "Overflow Action" ?
This line is for commercial tire service only. Other lines may have service set up for passenger vehicles.
What is FHQ?
These are the purple tickets in the Dispatch Queue.
What are scheduled calls?
DAILY DOUBLE : One of these two numbers are needed in addition to the location code to proceed with Intake for a Ryder Shops (7288) call.
What are a PO # or an REQ #?