Core Values
This core value means being transparent about outcomes and inviting feedback to foster growth
What is Accountability?
This behavior is about removing departmental walls to find better solutions.
What is "We break down silos and bring each other to the table to find solutions"?
Asking, "How can I help you succeed?" best reflect this value.
What is Service?
You forgot how to complete a redetermination case in Salesforce- this is your first stop.
What is the Redetermination Workflow?
This plan offers coverage for children and adults who meet income, resource, age, and/or disability requirements.
What is Medicaid Managed Care.
This value encourages employees to make bold decisions, even in the face of fear or uncertainty.
What is Courage?
This behavior emphasizes choosing integrity over convenience.
What is "We do what's right, not what's easy"
Saying, "Here's what I could have done better" shows this value in action.
What is Accountability?
You're on site and don't remember the dental benefit details. You check this.
What is the WIKI?
This plan is for children under the age of 19, regardless of immigration status, and includes no deductibles or copays
What is Child Health Plus?
Demonstrating honesty, integrity, and vulnerability builds strong relationships under this value.
What is Trust?
This behavior focuses on honest communication, even when it's difficult.
What is "We have candid, courageous conversations with care"?
Asking questions to better understand someone's perspective is an example of this value.
What is Curiosity?
A member is undocumented but asking about coverage options. You're not sure what to recommend.
What is the Immigration Status Desk Aid?
This plan is for adults 19-64, may have low or no premium, and includes prescription drug coverage.
What is the Essential Plan?
Approaching each interaction as a chance to learn represents this value.
What is Curiosity?
When you experiment and grow from setbacks, you are showing this behavior?
What is "We try new things and learn from failure"?
When you respectfully challenge an idea in a meeting, you're showing this value.
What is Courage?
This feature helps you remember to follow up with a member before their due date.
What is the escalated box and/or creating a follow up task or reminder?
Starting April 1, 2023, members on this plan began receiving pharmacy benefits through NYRx.
What is Medicaid Managed Care?
This value keeps the company aligned with its mission of transforming community health.
What is Service?
This behavior is about recognizing and enjoying team successes?
What is " We celebrate winning together"
Following through on promises builds this value in teams.
What is Trust?
This feature shows if a lead turned into an actual application.
What is the lead conversion report
This plan may include HARP coverage
What is Medicaid Managed Care?