Requirements
What are some types non-vehicle property damages
fences, house, tree, signs, etc
Non drivable means what type of loss?
a) Full loss
b) Skeleton loss
c) Partial loss
c) Partial loss
Fun Fact: When scheduling the field inspection for a partial loss, you may receive a pop-up stating Drivable Field Assignments may not be available in the state the vehicle is located in
"It would be easier for someone to come see my vehicle."
"I understand your concern, however, this is the best process to prevent a delay in your claim handling as we do not know when someone will be able to come to your area. We typically have your estimate ready in 1 business day after receiving your images."
What is ACV
Actual Cash Value: The value of the vehicle minus depreciation
True or False: Vehicle should be drivable, or safe to drive
False
Who completes the virtual inspection process with the body shop?
a) Insured
b) Auto Body Shop
c) Physical Damage Adjuster
c) Physical Damage Adjuster
"There has to be more damage than what the picture will show."
If more damage is discovered during the repair process, the body shop will contact the GEICO adjuster and the adjuster will write a supplement.
What if the field inspection fell in a territory that doesn't have field adjusters present?
a) Frontier Remote Queue
b) Frontier Assignment Follow Up
c) Cancel
a) Frontier Remote Queue
The frontier remote queue will be automatically assigned to avoid delays and cancellations of vehicle inspections.
What Paycode is Required?
Good or Bad Paycode
If a customer declines or does not qualify for any of the virtual assignments, what do you choose?
a) Request Physical Damage
b) Request Field Assignments
c) Request Field Report
b) Request Field Assignments
"I'm not really tech savvy, I don't know what I am doing."
"That is perfectly fine, the process is super easy, and the capture process is guided with easy-to-follow overlays for each required photo."
True or False: Field inspections are available in all territories
False
FI are only available in select territories. When available, vehicles will need to meet the requirements to be eligible for this assignment type.
True or False: Vehicles have to be repairable
True
After setting up a FI and summarizing the process, who will we include?
Physical Damage Adjuster
Physical Damage adjuster's name and phone number, timeframe for when they will contact customer
"I can't take the photos myself because I already left the car at my body shop."
"Do you have the information of the shop? I will need the name, address, and the phone number of the shop. From there I will have an adjuster reach out to the shop so that they can have the shop upload the photos. This will also speed the process of your claim, and that is our main goal."
If a customer declines the virtual assignment what can we offer them?
Request a field inspection
Drive In/Drive By Inspection
True or False: You should schedule a field assignment if the policyholder or claimant paid out of pocket for repairs and is seeking reimbursement.
True
If you set up an inspection and Frontier Remote queue rolls over, what can we tell the customer?
a) Please call back later
b) No one is available in the area, but we can offer to change it
c) Unfortunately, We won't be able to assist
b) No one is available in the area for a field inspection, and we offer to change it to a virtual assignment
"I think the police are holding my vehicle. What should I do?"
"You will need to contact the police department to find out where they are holding your vehicle and so you can release the vehicle to GEICO."
What is a frontier remote queue?
A team that works the queue by calling customers to offer a virtual assignment type and go over the benefits
If we cant reach them on the first attempt, then the assignment becomes a frontier assignment follow up queue