CPR
What are the SEEC factors?
Smile
Eye Contact
Enthusiasm
Confidence
What does it mean to have symmetrical speeds?
The upload and the download are the same
How many live tv channels are offered on Choice?
105+ Live Channels
What is our port-in credit switcher offer worth?
$150 / line ($4.17 / month for 36 months)
Which impulse factor is used in the short story?
Jones Effect
What are the 4 Ws, and what are they used for?
Wall
Weekend
Weather
Wearing
Ice-breakers
What is the range of the AT&T Fiber without extenders?
Up to 2,500 Sq Ft through air
How Many On-Demand titles are offered with Choice?
75,000+ On-Demand titles
How much do we get paid for one line on Premium with NextUp, Insurance, and auto-bill pay?
$95
What is our system for overcoming objections, and why is each step important?
AIR
Acknowledge - Let's them know you are listening
Impulse - Regain interest
Resume - Keeps conversation going / reiterate close
What are our FORDS
Family
Occupation
Recreation
Dogs/Pets
Sports
- No price increase at 12 months
- No annual contract
- No data caps
- No equipment fees
What 4 apps come included for customers with DirecTv?
Disney+, Hulu, ESPNUnlimited. Spotify Premium free for 4 months.
When do customers' discounts reflect on their bills?
after 2-3 billing cycles
What are the 4 Archetypes of BOLT theory and name one characteristic of each.
Bear/Bull
Owl
Lamb
Tigger
What is everyone's favorite thing to talk about?
Themselves
What additional benefits come with the 2gig package (Aside from more speed)?
Free Wi-Fi extenders, $200 Gift Card
How many live streams can be used outside of the home?
Up to 3 streams outside of home.
How long do customers have to trade-in their phones?
30 days (14 to be safe) (Either counts)
What are our 3 Loop times and how long should they last?
1:30 - 3:30 (2 hrs)
3:30 - 5:30(2 hrs)
5:30 - 7:00(1.5 hrs)
Who do people buy from?
People they like
Name 3 things affected by upload speeds
- Video calls
- Wi-Fi security systems
- Baby monitors
- Video game lag
- Content uploading
- Video / photo editing
etc.
How much is the Regional Sports Fee for our market?
$13.99
What are some limitations for 55+ customers?
They're on starter
Cannot do premium trade-in
Costs more after 2 lines
If my funnel looks like this:
3/55/90
14
3
3
0
What should be my primary focus?
Routing properly - 45-50 doors allows us to loop properly and make contact with more people