Samples
Vehicles, Phones and Laptops
Bulletins/Policies/Compliance
Field Based Resources
Miscellaneous
100
What article would you use for this scenario? What guidance would you provide? The representative left samples but the wrong doctor signed for them
What is Veeva Incorrect Signature Incorrect Lot Number Recorded for Sample (M)
100
Which article would you use for the following scenario and what guidance would you provide? Field rep stated she was involved in a minor motor vehicle accident with her company vehicle and she’s calling the Field Service Center to find out what she needs to do to report the car accident?
What is FLEET Car Vehicle Accident Reporting Requirements Process (M)
100
What article would you use for the following scenario and what guidance would you provide? Field rep stated he/she was at an HCP’s office today and the HCP shared with them some unsolicited feedback and information about another competitive product and the rep is calling the Field Service Center/MNSC to share the feedback they received.
What is Feedback FBK Competitive Intelligence CI (M)
100
What article would you use and what guidance would you provide for the following scenario? Field rep wanted to know what online resource they could use to book their business travel/hotel for an upcoming regional business meeting?
What is My eTrip Business Travel Without a Designated Group Air NBR (M)
100
What article would you use and what guidance would you provide in this scenario? Representative needs to order a new printer
What is Technical Issues Computer Accessories Printers (M)
200
Which article would you use for this scenario? What guidance would you provide? Representative says his customer has not received the samples they requested on line.
What is Trace on Sample Request Form requested via Merckconnect.com (HM)
200
What article would you use for the following scenario and what guidance would you provide? Field rep called to report he/she thinks they may have mis-placed their Merck laptop or their business laptop was possibly stolen because they can’t find the PC anywhere. Rep wanted to know what action they need to take to report the missing company device?
What is Report of Loss or Stolen Electronic Device (M)
200
What article would you use for the following scenario and what guidance would you provide? Field rep stated they are going to miss several days of work due to a personal illness and they wanted to know who they need to contact at Merck to report their absence.
What is Employee Sickness Illness Absence Disability Worker Compensation (M)
200
What article would you use for the following scenario and what guidance would you provide? Field rep called to report that they placed an order recently for printer cartridges on the “Guy Brown Catalog” hyperlink located on the “Links” tab on salesforce, however, they never received the order and they wanted to check on the status of the request.
What is Customer Support Ordering Supplies and Checking Status of an Order placed through Guy Brown (M)
200
What article would you use and what guidance would you provide for the following scenario? Representative doesn’t think his bonus is correct
What is Incentive Bonus Monthly Validation Statement applicable to representative on a biannual incentive plan (M)
300
Which article would you use for this scenario? What guidance would you provide? Field rep stated they have some expired JANUVIA samples in their sample storage unit that they need to return for destruction but the rep has never processed a sample return before and they needed some guidance on what to do (Keep in mind that is not the same as the rep calling in for an office who needs to return samples, this is actually the rep’s own samples that need to be returned so the articles are different).
What is Representatives Returning Samples for Destruction (M)
300
What article would you use for the following scenario and what guidance would you provide? Representative lost his fuel card
What is FLEET Car Fuel Card (M)
300
What article would you use and what guidance would you provide for the following scenario? Field rep stated there was a recent bulletin communication that was sent out to the sales field and the rep needed some additional clarification on the bulletin ID because some of the content in the bulletin was not clear.
What is Bulletins Request for Content Clarification on a Field Communication (M)
300
What article would you use and what guidance would you provide for the following scenario? Field rep stated he went to the “Links” tab on Salesforce to access the Concourse link because he had a scheduled Webcast but he was having some access issues to Concourse.
What is The Concourse Webcast Main Street Launch Zone and Brand Hall (M)
300
What article would you use for the following scenario and what guidance would you provide? Field rep stated he received his SIP bonus compensation pay-out, however, there is a discrepancy with the SIP amount and he was told to call the Field Service Center to investigate the discrepancy.
What is Incentive Bonus Inquiries or Discrepancies (M)
400
What article would you use for the below scenario and what guidance would you provide? Field rep calling to report an HCP in their Veeva call deck who is BELSOMRA sample invalid status and the rep wants to know the process to validate the HCP in their Veeva call reporting system so they can resume sampling the HCP? For bonus points: 20 extra points, the contents in which article may be helpful to provide to a rep if they are having validation issues?
What is MDSI Sample Validation for BELSOMRA DEA Status (M) (Belsomra validation) Bonus: Request for HCP Sample Validation Sample Send Status (M)
400
What article would you use for the following scenario and what guidance would you provide? Representative needs to know where to find information on vehicle mileage reporting and his taxable income
What is FLEET Car Mileage Reporting (M)
400
What article would you use for the following scenario and what guidance would you provide? Field rep is calling to get some additional clarification about a policy/compliance related question specifically about reporting a Merck Medical Forum (MMF) program because for example the rep mentions the certified speaker was unable to attend the MMF last minute and she wanted to know what the policy was regarding this type of circumstance.
What is Compliance Field Policy Letters (M)
400
What article would you use for the following scenario and what guidance would you provide? Field rep wanted to know if they received any employee discounts on Microsoft products
What is Employee Discounts Deals and LifeMart (M)
400
Field rep was told by their manager to call the Field Service Center because the rep noticed in the Planning Tool in the Field Data Repository (FDR) system that one of their hospital accounts was missing RX script sales data for one of their hospital products. Rep wants to know why the account was missing sales data and more importantly how to fix it in FDR? What article would you use and what guidance would you provide?
What is Sales Accounts Field Sales Reports and Data Investigations (M)
500
If a field representative states the following, what article would you use? “Policy letter 4 says ‘You may not leave samples/vouchers/coupons with the customer until he or she has been system validated.’ Just to clarify, does that mean that I can leave the samples with another doctor to give to the one who requested the samples?”
What is Compliance Field Policy Letters (M)
500
If a representative calls in with the following question, what article would you use? What guidance would you provide? “How can I find out how much data I’ve used on my iPad?”
What is Cell Phone Cellular Data Allowance and Checking iPad Data Usage (M)
500
What article would you use for the following scenario and what guidance would you provide? Rep is asking how they can re-add an HCP in Veeva because the HCP dropped out of their call deck for an unknown reason?
What is Customers Accounts Missing in Veeva CRM Call Deck (M)
500
What article would you use for this scenario and what guidance would you provide? Current sales rep wanted to apply for another job posting in a different division and she wanted to know where to find the career link
What is Employment Current Merck Employees (M)
500
What article would you use for the following scenario and what guidance would you provide? Field rep calling to inquire about how to make a correction to an RFM they have already saved and submitted in Veeva ?
What is Veeva CRM RFM Reporting (M)
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