Technology
The management of a company's resources employed at or en route to the property of clients, rather than on company property.
What is FSM
Replacement of the existing FSM solution with the result of a net improvement to the productivity of front line teams
What is the number 1 FSM project objective
The ability to scale with the investments made by the vendor in the platform
What is the benefit of OOB
Responsible party for decisions made around Requirement/Process Refinement, Escalation of Enhancements/Net New to MDs
Brand SPAs
Ian Thomson
Who is the new, additional Project Lead
The focus of using functionality without customization
What is Out of The Box
20%
What is the maximum level of customization
Leverage technology in order to grow into a billion dollar company
What is a corporate objective
SI Partner, FSM Platform, Menu (Scope)
What are the 3 key decisions were made ahead of project kick off
Sydnie Nicoll
Who is the Behavioral Change Manager
Using the native tools of a product in order to meet an organization needs
What is Configuration
Best practice - THEN - process - THEN - the tool relates to
What is the lens from which solutions be approached
Non-technical expertise Deloitte will bring
What is FSM Best Practices
Michael Downing
Who signs off on customization and ensures technical sustainability
Key stakeholders responsible for monitoring the level of customization throughout the project
Who are Ian Thomson and Leah Robertson
March 31 2021
What is Click End of Life *new* date
Which dept. is responsible for ensuring peripheral applications are successfully integrated at FSM launch?
What is Business Technology
A phased deployment approach to refine the solution as we learn from its use is real life
What is a Pilot
Owen Gormley
Who makes executive decisions around UI/UX and the Customer
Party responsible for defining KPIs to ensure ROI
Brand SPAs
A company that has the expertise and resources to assist companies in implementing enterprise applications
What is a Systems Integrator
The development approach to address a capability critical to business operations OR which provides/protects a competitive advantage in the market when there is no forward looking enhancement that may address the concern.
What is customization
The Steering Committee providing input into the design of FSL
What is the CXSG
Brian & Erik
Who decides project scope, makes executive decisions and people & resources.
Process re-engineering will be a key responsibility
Who are the Brand SPAs