Daily Life
This important function should be done at the close of every shift, or Mindy will hound you the next morning
What is authorize your timesheets
If you have an Astrana transfer, what is the the most helpful thing for you to do to get a Suptag faster?
What is post a screenshot of the IPA tab
One of the MOST IMPORTANT parts of your call, that is often missed
What is "Empathy"
True or False? A defect in ANNA is a positive thing
What is "FALSE"
This major World event is happening in the USA right now
FIFA World Cup
When you acknowledge the Content Call, what should you immediately do?
What is post a screenshot
If you have a repeat caller, what is the best practice for the fastest response?
What is give all of the repeat caller ticket numbers in the initial post
Using this makes all of your interactions more poersonal
What is "the members name"
What is the #1 thing I ask you to say in every call, that falls under the category "Displays Willingness to Help"?
What is "I would be more than happy to help you blah blah blah"
This U.S. state is often mistaken for being the largest, but it only ranks second
What is Texas
If you are unable to report to work, when should you report to the attendance line?
At least 2 hours before
If you are asked a question on the gen chat that was already answered in your original post, what should you do?
What is "just answer the question without pointing out that it was already answered"
On any given call, this is the person who can give the clarity on the situation
What is "ME"
Explaining to your member what you are going to do is a main part of this Priority 1 behavior
What is "Taking Ownership"
This fast-food item has been blamed for more diet failures than any other food known to humanity
What are French Fries
If you have a missed call, what should you immediately do?
What is report it to the General Chat on the daily Missed Call post
This is the best thing to do if my post has been sitting for 5 or more minutes with no response
What is "tag the room/Supervisor/comment with a (.) so the post drops to the bottom"
This should conclude every call we take
What is "offering the survey and mentioning 5"
This will KILL your "Maintains Call Control" in ANNA
What is "Dead air and/or long holds"
This food item is often blamed for causing hyperactivity in children, despite little evidence
What is sugar
These should be acknowledged and read every single week, but is rarely ever done
What is "acknowledge Rex coachings"
This third line of a normal template is very important, yet often the most skipped
What is 'What documents have been used'
What is the very FIRST thing you need to do before placing your member on hold?
What is "ask them if it is okay to do so"
This is the one of the Priority 1 behaviors we should be focusing on right now
What is "Maintains Call Control" or "Takes Ownership & Displays Willingness to Help"
Many people think this mexican food item comed from Mexico, but the crispy version was likely popularized in the United States
What is a hard-shell taco