2020
All of our decisions should have this at its center.
Who is 'customer'?
This is our customer group whom we have served since our beginnings in 1883.
Who are retailers?
The value we pride ourselves on for our commitment to innovation, quality and results.
What is excellence?
We have five of these.
How many manufacturing sites do we have?
They are Benjamin and Robert.
Who were the founding Moore brothers?
This is our key partnership announced in July 2019.
Who is the ACE?
This group is our main target for the 65%.
Who are our contractors (residential Painters)?
Doing business with a focus on a positive experience for the customer through all touch points
What is customer centricity?
The moment when a customer is totally delighted.
What is a Peak Moment?
This is the acronym which reminds us of our values.
What is VOICES?
Values, Openness, Integrity Community, Excellence, Safety
This is our rally cry!
Fight a different fight.
Each of us, and our customers, have to go through these phases when adapting to a change.
What is ADKAR?
Awareness
Desire
Knowledge
Ability
Reinforcement
The value that promotes transparency, collaboration and understanding.
What is openness?
This event occurred December 29, 2000.
When did we become a subsidiary of Berkshire Hathaway?
Who is Amazon?
These are our 2020 key initiatives.
What does our ACE partnership, Digital Strategy, New Distribution and Product Portfolio Optimization have in common?
Functionality, price, convenience, design, etc. are all examples of these.
What is a customer need?
Doing the right thing, even when you think no one is watching.
What is integrity?
This proprietary technology is exclusive to Aura® Interior paint and Aura® Exterior paint.
What is Colour Lock™ technology? This ensures colour pigments are locked into the paint film, so colour doesn’t fade, even after repeated washings.
This is made only in Johnstown and Pell City.
What is resin?
This is our primary business goal.
What is Increase Market Share?
We should all be striving to offer this to our customers, both internally and externally.
What is an exceptional customer experience?
Creating an environment in which we come together to work towards common attitudes and shared goals.
What is community?
Brooklyn, NY
Elizabeth, NJ
Jersey City , NJ and
Montvale, NJ.
What are the four cities and states of the HQ locations of Benjamin Moore over time?
_____________ is a reactionary process to ensure a customer is fully satisfied.
What is Customer Service?