Security/ Sanction Checks
What is a mandatory security check
ID Number
First rule of inbound calls
Own the call
Bank details update requires
Bank statement or letter from the bank
Which of the following is not one of the end‑of‑term options under Agility
Extend the term automatically for another 36 months
Refunds must go to
Original account that funds were paid from
What happens if security checks fail
Do not disclose info
When can calls be transferred
When the query is for another department
For bank detail updates, the account holder must match
Contract holder
Under Flexi Fix, what happens if the interest rate changes during the term
Your last instalment is adjusted based on the rate movement
Refund waiting period for debit order clearance
10 working days
AML is triggered when
Payment received is > R100K
Before an internal transfer you must
Provide the relevant department’s number
Which is NOT allowed
Individual to another 3 rd party individual
If a customer increases their mileage during the Agility contract, what happens
GFV decreases and instalments increase
What is required for an address update
Proof of address no older than 3 months
Third-party payments require
POP ID/CIPC + sanction checks + Declaration Form
Which is NOT allowed
Blind transfer
Who approves banking changes
Team Leader
Over what period is the financed 50% portion repaid on a 50/50 Agreement
12 months
Documents must be stored in
Hubble
If sanction check fails
Stop the request & escalate
What must be done after every call
Log a SAP CRM interaction record
Where are EFT payments verified
MBFS Bank statement
On a 50/50 agreement, when choosing to settle interest and capital as a lump sum at the end of 12 months, what happens during the term
You pay nothing until the end of the 12 months
What is the fee for a duplicate natis
R 332.60 but it has changed to R800