Rules and Laws
What happened in response to the terrorist attacks that occurred on September 11, 2001?
A
Airports hired fewer security guards.
B
Airline travel substantially increased.
C
Airports hired ambassadors.
d. airport security increased
What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?
A
Develop an interesting promotional plan
B
Conduct research about the Chinese culture
C
Organize a committee to evaluate domestic economic issues
D
Assume that Chinese people will accept their existing products
Which type of security system enables hotels and restaurants to video–record activities such as robbery, shoplifting, and employee theft?
A
Two-way radio
B
Motion detection
C
Electronic locking
D
Closed-circuit television
In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. Which cultural difference does this situation exemplify?
A
Gift-giving protocol
B
Dining etiquette
C
Social status
D
Gender roles
What do hotels develop to help guests safely exit the property if a fire occurs?
A
Blueprint
B
Evacuation plan
C
Check-out policy
D
Surveillance plan
Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. Which cultural difference does this situation exemplify?
A
Gestures
B
Verbal cues
C
Holiday traditions
D
Personal appearance
What security measure do cruise ships provide guests that enable them to store their valuable items?
A
Shipping container
B
Safe deposit box
C
Baggage claim center
D
Lost and found center
Why do airlines offer several menu options to accommodate their passengers?
A
Because table manners differ by nationality
B
Because dietary habits often vary by culture
C
Because lunch is usually the largest meal of the day
D
Because most passengers expect large meals on short flights
How can restaurant employees be helpful during a robbery?
A
Be aggressive
B
Be talkative
C
Be observant
D
Be sincere