Communication Model
Which of the following could occur as a result of poor communication?
Mistakes
Project Completion
Boosted Morale
Completed Deadlines
Mistakes
What is the most effective communication strategy for addressing an employee's violation of a company safety policy, which placed another employee in danger?
an instant message
a department meeting
a phone call after work
one-on-one meeting
one-on-one meeting
Which of the following is a good reason to hold a virtual meeting?
Participants talk too much during the meeting.
Participants work in different geographic locations.
Participants are not prepared for the meeting.
Participants continue other work during the meeting.
Participants work in different geographic locations.
Which social media option is the best for recruiting potential employees?
Youtube
Communicating with someone whom you supervise is an example of which type of communication?
Downward
Upward
horizontal
diagonal
Downward
Which of the following is needed to write a clear message?
an offer
an option
an opening
an objective
an objective
Which of the following is a strategy you should use when discussing performance?
compare actual performance to the expectations
focus only on areas where the employee is failing
save feedback for annual performance evaluations
discuss performance using vague language or terms
compare actual performance to the expectations
Which of the following is a good reason for a department to hold a meeting?
Discipline an employee.
Share and discuss information from different workgroups.
Compare employees' salaries.
Share nearby deli's menu.
Share and discuss information from different workgroups.
Which of the following does NOT improve horizontal and diagonal communication?
using jargon
listening attentively
sending written requests
following up on responses
Using jargon
Asking a coworker in your department about getting a company ID replaced is an example of which type of communication?
upward
downward
horizontal
diagonal
horizontal
Which format of written communication is best for informing an applicant that they did not get a job at a local grocery store?
Report
Letter
Memo
Which of the following is the best description of a performance expectation for a receptionist whose primary responsibility is answering phone calls?
Pick up the phone when it rings
Say hello when answering the phone
Answer all phone calls by the third ring
Listen for phone calls from customers
Answer all phone calls by the third ring
Which of the following activities should occur after a meeting?
completion of assigned tasks
schedule the room
invite participants
send an agenda
completion of assigned tasks
Which of the following is a good practice for writing materials for reading online?
Write in small chunks of text.
Use long words and phrases.
Include lots of technical jargon.
Place large blocks of text on the page.
Write in small chunks of text.
Which of the following is NOT a benefit of downward communication?
improved efficiency
ease of delegation
clear goals
increased feedback from employees
Increased feedback from employees
Which message below uses the most appropriate language?
We can't refund your $125. We don't do that.
No, sorry, we don't do refunds.
We offer credits for returned purchases. We will credit your account for the $125 purchase.
You can't return anything here, sorry.
We offer credits for returned purchases. We will credit your account for the $125 purchase.
Tasha sells jewelry at a retail store. Which of the following provides the best way to measure her performance as a salesperson?
number of sales she makes each day
money spent on customer advertising
time spent on answering phone calls
quality of products she sells to customers
number of sales she makes each day
Which of the following actions will help a meeting stay on track?
Let participants speak as long as they like.
Always start the meeting when everyone has joined.
Encourage all discussion even if off topic.
Stick to the agenda topics and time limits.
Stick to the agenda topics and time limits.
What are some characteristics of a well-designed social media ad?
Eye-catching, clear/high quality images, small chunks of text, relative to brand/company
What is the best strategy to ensure that a message doesn't get ignored or forgotten?
Send the message in multiple formats.
Watch for nonverbal cues.
Ask if the receiver understands.
Make the message clear.
Send the message in multiple formats.
Which of the following is NOT an element of the writer's triangle?
writer
purpose
feedback
audience
feedback
Which of the following should NOT be considered when creating a plan to measure employee performance?
their current salary
frequency of elevation
requirements listed in the job description
information about how performance is measured
their current salary
Which of the following messages most clearly communicates the information attendees need to know about a rescheduled meeting?
Thursday's 2pm meeting has been rescheduled
The meeting tie has been changed to 1pm
Thursday's meeting will take place earlier than planned
Thursday's 2pm meeting has been moved to 1pm
Thursday's 2pm meeting has been moved to 1pm
Which of the following refers to an informal channel of communication in which unofficial information is shared from one person to the next?
grapevine
inbound
chattering
adaptation
Grapevine
In your job as a Marketing Assistant, you send an email to the accounting manager. This is an example of which type of communication?
upward
downward
horizontal
diagonal
Diagonal