Customer Service
How you help and treat customers at a job.
What is a job department?
A group of workers who do similar tasks.
Why is arriving early better than arriving exactly on time?
It allows time for delays and preparation.
Why is tone of voice important at work?
It affects how messages are understood.
What is a resume?
A paper showing your skills and experience.
Name one good customer service technique.
Being polite, smiling, listening, staying calm.
Name one job department in a workplace.
IT, Marketing, Human Resources, Financing, Operations, Production, Maintenance
Your bus is late. What are two responsible actions you should take?
Contact work and use backup transportation if possible.
Give an example of respectful communication during a disagreement.
Staying calm, listening, using polite words.
Name one thing to do during a job interview.
Be on time, answer questions thoroughly, make eye contact.
True or False: It’s okay to argue with customers.
False
Who should you ask if you have a work problem?
Supervisor, Manager, Shift Lead
How does being on time show responsibility to your employer?
It shows reliability and respect.
Give one example of passive communication
1. I don't mind!
2. It's okay
- Putting others before your own needs.
Why should you follow job procedures even if you think you know a faster way?
Procedures keep people safe and ensure work is done correctly.
Why does customer service matter?
It affects the company’s reputation and customers returning.
True or False: It’s okay to do another department’s job without asking.
What is an important logistic when carpooling with a friend or coworker?
Ensure all parties are on the same page about time for pick up and meeting place.
What is an example of nonverbal communication?
Body language, posture, eye contact
A machine is not working correctly. What is the safest next step?
Stop using and tell a supervisor.
What should you do if a customer is upset?
Listen, stay calm, and get a supervisor if needed
What does an employer in Human Resources do?
Hiring, Firing, Payroll, Benefits, Training
What do you need in order to drive a car?
A driver license and registration, car insurance, a working vehicle.
Is it best to communicate a tricky situation over text or in person?
In person.
What information should you bring to a job interview?
Resume, ID, Cover Letter, References