Tourism Fundamentals
This industry involves people traveling for at least 24 hours but less than one year outside their home.
What is tourism?
Leisure refers to free time, while this term refers to the activity done during that time.
What is recreation?
Casinos remove clocks and windows primarily for this psychological reason.
What is to keep guests playing longer / unaware of time?
MICE stands for meetings, incentives, conventions, and this term.
What are expositions (or exhibitions)?
Motivating employees and setting direction are key responsibilities of this role.
What is leadership?
This method of travel became widely accessible to the middle class in the 1950s.
What is commercial air travel?
Theme parks emphasize immersive storytelling and escaping daily routines through this element.
What is theming?
These are the three largest cruise companies in the industry today.
What are Carnival, Royal Caribbean, and Norwegian?
These groups—social, military, educational, religious, and fraternal—are often budget conscious.
What are SMERF groups?
Forecasting demand and setting goals fall under this management function.
What is planning?
This airline system uses major airports as central hubs to connect passengers from smaller cities.
What is the hub-and-spoke system?
This theme park pioneer began influencing the industry in the 1920s.
What is Knott’s Berry Farm?
This position oversees all onboard entertainment activities on a cruise ship.
What is the cruise director?
This document provides all departments with details about a banquet or conference.
What is a BEO (Banquet Event Order)? or CEO?
Staffing, scheduling, and delegation are part of this management function.
What is organizing?
Money spent by tourists that continues circulating through the local economy describes this concept.
What is the multiplier effect?
This Walt Disney World park features Future World and the World Showcase.
What is Epcot?
These cruises feel like a small hotel and sail on rivers such as the Danube or Seine.
What are river cruises?
Cities use these organizations to promote destinations and support meeting planners.
What are Convention & Visitors Bureaus (CVBs)?
Clear internal messaging, guest responses, and crisis handling are part of this skill.
What is communication?
This organization designates World Heritage Sites and protects places of cultural or natural importance.
What is UNESCO?
This Florida attraction is one of the oldest attractions in the area and is still family owned.
What is Gatorland?
This type of cruise usually lasts three to six weeks and may not see land for days.
What is a world cruise?
A legally binding agreement that includes offer, acceptance, and consideration is called this.
What is a contract?
Setting standards, measuring performance, and correcting problems describe this function.
What is control?