Mixed Bag
Quid pro quo and a hostile work environment
What are two forms of sexual harrassment?
Evaluates the popularity of menu items and their ability to generate a profit.
What is menu engineering?
The process of obtaining information about jobs.
What is job analysis?
Act that ensures people receive a minimum wage.
What is The Fair Labor Standards Act 1938?
An ordering clerk from FS sends requests directly to the purchasing department rather than going through the FS department.
What is diagonal communication?
Customer satisfaction is found here in the systems model.
What is output?
Process used to evaluate the taste and juiciness of a product
What is sensory evaluation?
Rating someone on your overall general impression of performance is an example of what?
What is Halo Effect?
Stage of conflict when un-involved employees see conflict between two involved parties
What is Manifested?
Type of decision a FSM would make when he decides to add a coffee kiosk to the new hospital addition.
What is non-programmed?
Work environment is the greatest influence of...
What is job satisfaction?
A menu item that is high in popularity and low in gross profit
What is a Plowhorse?
If this process is done well it often results in reduced turnover and decreased labor costs
What is an orientation?
Action an employee can take if they do not agree with a disciplinary action.
What is a grievance claim?
Interpreting the meaning of a communicated (encoded) message is an example of
What is decoding a message?
inputs, transformation, outputs
What three components make up the basic model of a system?
Test where consumers are asked about food likes/dislikes or what they would like to be served...
What is an acceptance and/or preference sensory test?
checklists, rating scales, and critical incidents are examples of...
What is methods of performance appraisal
Title VII - Employee Discrimination Age Discrimination in Employment American Disabilities Act
What is an EEO Federal Statute?
Comparing the costs and financial benefits of a project or decision.
What is Cost-Benefit Analysis?
Furniture, land, buildings, large equipment
What are fixed assets?
Nutrition components, sensory attributes, and microbiological factors are often measured to assess this...
What is quality of a meal?
Testing that looks at memory and reasoning
What is cognitive aptitude?
FML, Social Security, and Workers' Compensation are example of...
What is legally required employee benefits in the U.S.?
Theory that assumes all competitors have the objective of winning the game.
Theory that examines ways to reduce the amount of time people wait in line.
What is game theory and queuing theory?