The typeface that is easiest to read between using a) all uppercase (capital) letters, b) all lowercase letters, or c) a combination of uppercase and lowercase letters
What is a combination of uppercase and lowercase letters?
100
The report that includes a troublesome occurence
What is the incident report?
100
The conclusion of a set of instructions
What is the trouble shooting section?
100
The summary that helps the reader determine whether the summarized document is of potential use
What is a descriptive or an evaluative summary?
100
The visual to use if you have a car accident
What is a photograph?
200
The correct spacing in a letter
What is single-spaced within the sections with a line of space between the sections, except four lines between Sincerely and your name?
200
The number of fonts on a flier
What are no more than two?
200
The two types of instructions
What are general and specific?
200
The summary that does NOT include conclusions and recommendations
What is the descriptive summary?
200
This graph creates comparisons within categories of information
What is a bar graph?
300
The two items to include in the first paragraph of an adjustment letter (Yes or No letter)
What are, thank the person for writing to you and apologize for the problem?
300
The best size for a flier
What is 8 1/2" x 11"?
300
The part of speech used to start an instruction command
What is a verb?
300
The number of paragraphs for a summary
What is one?
300
This graph portrays change over time
What is a line graph?
400
The item that is in included in the final paragraph for the sales, inquiry, and adjustment (yes/no) letters
What is include a thank you?
400
The three types of information included in the details of an incident report
What are the location, the people involved, and any equipment involved?
400
The word that is used to alert the person using the instructions that an action might harm the equipment
What is caution or warning?
400
The summary that you wrote that has specific information included
What is an evaluative summary?
400
The chart that can show the percentage distribution of money
What is a circle chart?
500
The information that is included in the middle paragraph for the sales, inquiry, and adjustment (yes/no) letters
What are the details of the letter?
500
The three purposes of an incident report
What are to a) draw attention to unsafe or otherwise unsatisfactory conditions, b) to satisfy government regulations, and c) to guard against legal liability?
500
The four sections of a set of instructions
What are the introduction, the list of materials, the instructions, and the trouble shooting (conclusion) section?
500
The summary written for class that includes your opinion
What is neither summary?
500
The point of view for visuals in instructions
What is the same as the reader who is performing the procedure?