Bureaucracy
This German sociologist popularized the concept of bureaucracy with his work.
Max Weber
When did the post-bureaucracy movement begin?
1980's
What is the element that is criticized in post-bureaucratic organizations? (within the context of our presentation)
CONTROL
Name a reason on the individual level to critique post-bureaucratic organizations? (2 possible)
- Uncertain and unpredictable
- "Never good enough"
What is Professor Auer's first name?
Manfred
What form of social authority does Weber claim that bureaucracy functions on.
Legal - rational
Two authors defined and popularized the 10 principles of New Public Management, what were their names?
David Osbourne & Ted Gaebler
What are the new forms of control in project-based creative industries?
Agile project management AND scrum-methodology
"Never good enough."
What type of non-traditional "organization" did we watch about in class earlier this semester?
Orchestra
Name the three categories of social authority as defined by Weber.
Traditional
Charismatic
Legal-Rational
How should management control (authority) be designed, regarding the 10 principles?
De-centralized authority
Give example(s) for soft control mechanisms in post-bureaucratic organizations?
Control through:
- Culture
- Norms
- Trust
On on organizational level a "lack of r____ and r________ destroys organizations
Lack of rules and regulations
Name the student who is now known as the general by Auer
Max
DOUBLE JEOPARDY: Name as many jobs of Max Weber as you can remember (4 total)
Sociologist, historian, jurist, and political economist
DOUBLE JEOPARDY: What are the two main goals of New Public Management on the organizational AND governmental level?
To increase efficiency and effectiveness
What are the limitations of agile project management/scrum methodology?
Despite plusses, even in their most "autonomous" form, these control forms are still management tools based on softer control mechanisms. So in agile project management, the employees accept the benefits of new methodologies in return for conforming to new and indirect monitoring mechanisms.
Gimme Gimme: True or False - there has been a call for "soft" controls, in other words, informal controls, because the current pressures of globalization, mass production, and intense competition, the idea of control has changed since the organizations have become virtual and flatter in terms of hierarchy.
TRUE
Rae, Judith & Marija
Name 5 elements of "the perfect bureaucracy" from Weber's point of view (7 possible)
Chain of command
Strict hierarchy
Fixed activities
Firm division of labor
Rules and regulations; govern decision-making
Technical experts as leaders
Career advancement based on steps
Name 5 elements of New Public Management (10 possible)
Competition
Empower citizens
Measurement performance
Outcomes
Missions
Customers
Prevention
Decentralize Authority
Market Mechanism
Earning Money
What is the "evil side" of soft control mechanisms?
Using this "velvet glove of control," management can create the illusion of "empowerment" while indirectly promoting the personal aspirations and the organizations's business goals.
On an organizational level, ____________ _____ will break down if we incentivize positions such as doctors and lawyers to do their job.
"Professional ethos"
Write down the names of as many students in our seminar class that you can. There are 21 possible! (first name only is acceptable)
Judith, Taine, Jessica, Alessia, Hazal, Jo, Marija, Jolanta, Urszula, Paul, Marlis, Alex, Fabiola, Lisa, Annika, Valeria, Michael, Silvia, Gulay, Johanna, Rae