One
Because this is her first job, Melanie was unclear about what managers actually do. Fortunately, her training materials explained that a manager's job focuses on helping others _________ their work goals.
accomplish
________ skills involve the ability to work well with other people, both individually and in a group.
Interpersonal
The final step in the decision-making process is to
_______ the outcome of the decision.
evaluate
When a manager holds someone accountable for their division's performance, it suggests they believe in the ________ view of management.
omnipotent
If a manager believes her role is to create meaning out of random events and confusing situations she probably believes in the ________ role of management.
symbolic
First-line managers are typically those who are involved with producing the organization's products or providing its ________.
service
Adam's Smith's book The Wealth of Nations argued that production would increase substantially if business would use ___ __ ____ to produce output.
division of labor
The term ________ is used to collectively refer to any constituencies in an organization's environment that are affected by its decisions and actions.
stakeholders
________ involves defining the organization's objectives, establishing strategies for achieving those objectives, and developing plans to integrate and coordinate work activities.
Planning
________ plans apply to the entire organization and establish the organization's overall goals.
Strategic
Top executives are mainly involved in ________ planning.
strategic
A manager's analysis of the external environment can be improved by ________ _________, which involves screening information to detect emerging trends.
environmental scanning
________ refers to the process of monitoring, comparing, and correcting work performance.
Controlling
Most organizational theft is committed by ________.
employees
________ corrective action corrects the problem at once to get performance back on track.
Immediate
If a manager investigates how and why performance has deviated beyond the acceptable range of variation and then corrects the source of the deviation, she is using ________ corrective action.
basic
The management control that takes place while a work activity is in progress is known as ________ control.
concurrent
Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
noise
Studies show that employees are more likely to remain ________ if they are experiencing negative emotions.
silent
Active listening demands total ________.
concentration
In an organization, the single independent businesses which formulate their own competitive strategies are known as ________ business units.
strategic
The combined external and internal analyses are called ________ analysis.
SWOT
The ________ of control determines the number of levels and managers in an organization.
span
________ is a work arrangement where employees work from home and are linked to work through a computer.
Telecommuting
The acceptable standards or expectations that are shared by a group's members are referred to as ________.
norms