Security Verification
This information is needed in addition to the security questions to complete verification.
What is the caller's full name?
These are the consumer checking accounts offered on Firstcitizens.com.
What is Primary, Premier and Prestige checking?
This is the screen in FDR where you can place merchant and travel strategies.
What is NM CR?
This service allows customers to deposit checks from home instead of driving to a branch.
What is mobile deposit?
What is retail, dealer and commercial?
Phone number changes done with a CEC associate should be referred to online banking.
If the customer wants the associate to complete the change, this verification must be done.
What is 5 pieces - 4 mandatory and 1 additional?
This account as a $12 monthly maintenance fee and is only applied if the customer doesn't setup estatements for their Primary Checking within 2 statement cycles.
What is Select Checking?
Debit card maintenance requires this additional piece of security to be verified along side the usual "Account Maintenance" verification.
What is the CVV?
These two systems are used by FCB to assist with OLB issues - like navigation and password resets.
What are Q2 Central and Q2 Co-Pilot?
This system is used to see notes from the Loan department and as a backup for ServicXpert
What is ALS?
What is your name, your employee ID and who you report to?
This product withdraws from a linked fixed rate unsecured revolving line of credit if the Checking Account has insufficient funds
What is Checkline Reserve?
This is the default spending limit for most consumer debit cards.
What is $7500?
A customer calls because they can't send $1500 via Zelle to their friend. This is because they are attempting to send over the FCB Zelle limit of this.
What is $1000?
This form is submitted to do Loan maintenance - like payment reversal and ordering a coupon book.
What is EZ Form 191?
These 3rd party entities are allowed to call and inquiry on an account without the account holder - like verify funds and verify deposits
Who are Banks & other financial institutions, US Treasury and Social Security Admin?
To open a Primary checking, you must make an opening deposit of at least this much.
What is $50?
A debit card that needs to be reissued due to damage will have these details changed on the new card.
What is EXP date and CVV?
What is "Pay a Person"?
If you are helping a customer who needs a lien release letter, you would submit this form.
What is EZ Form 1168?
When completing account maintenance on Business accounts, we are required to speak only to those who are allowed to do that maintenance. We can find their names on these documents.
What is the signature card and corporate resolution?
A current promotion on this type of account is offering an interest rate of up to 4%
What is a CD?
This screen in FDR is used to remove an "A" status.
What is NM SA1?
There are multiple ways for customer to move their money. If the customer uses External Transfers, it will take this many days for the funds to move.
What is 2-3 business days?
Who are other financial institutions, dealerships and insurance companies?