Digital Banking
This system will send a temporary password via text when a customer needs a password reset.
What is Q2 Co-Pilot?
This ALS code will allow you to see notes made by the loan department.
What is AMFC?
This system is used to see card declines and find the CVV.
What is FDR?
Transactions must this status before a dispute can be filed.
What is "posted"?
This is the information you verify when a branch rep calls to request help assisting a customer.
What is their name, their employee ID and who they report to?
This system allows you to see the SAC targets and edits the phone numbers, when necessary.
What is Q2 Central?
This is a maximum allowed per transaction when making a payment via PayPoint.
What is $10,000?
This is the command/screen that you can find shipping information and any tracking numbers for expedited shipping.
What is CIU?
What is Image Central?
This is the system used to assist customer's with their Billpay account and review their Billpay payees and payments
Transfers established in Digital Banking can be edited or cancelled in this area of Payment & Transfers.
What is the Activity Center?
This is the email address given to 3rd parties who request payoffs in writing.
What is loanpayoffrequest@firstcitizens.com?
This is the command entry used to find the CVV for a debit card?
What is CVV 43347700xxxxxxxx yymm 101?
The number of days it may take to get a provisional credit for a fraud dispute.
What is up to 10 business days?
This is the vendor that First Citizens Bank uses for check orders.
What is Harland Clarke?
When a login ID needs to be reset, this number is used as the default temporary login ID.
What is the debit card number?
This form is used to cancel existing auto draft payments and order coupon booklets.
What is EZ 191?
This screen is used to add notes to FDR.
What is CMA?
The restraint placed on an account when submitting an ACH fraud dispute.
What is a Hard Hold?
A stop payment placed by a CEC rep over the phone cost this much.
What is $35?
This function button will forget all registered devices for a Digital Banking profile.
What is "Reset Browser Activation"?
This is the number of days it takes to process a loan closure and send a paid out letter.
What is 10 business days?
This screen is used to remove an A status
What is NM SA1?
This is the dispute type used when the dispute is for an ATM error.
What is ATM Cash Difference?
This is the amount of time it takes for payment reversal to be processed after EZ 191 is submitted.
What is 2-3 business days?