Front Desk
The guest arrives. What do you ask first?
Option A: "Do you have a reservation?"
Option B: "Where is your house?"
Answer: Option A ("Do you have a reservation?")
The room is dirty. Who cleans the room? (Housekeeping / Waiter / Driver).
Housekeeping.
The customer arrives. What do you say?
Option A: "A table for one?"
Option B: "Goodbye!"
Option A ("A table for one?").
Make it polite: "Give me your passport."
"Can I see your passport, please?"
Say this price clearly in English: $14.
"Fourteen dollars." (Focus on stress: four-TEEN)
Spell this guest name aloud: S-M-I-T-H.
Answer: (Student spells: S - M - I - T - H).
Read this price: $150.
"One hundred and fifty dollars."
Complete the question: "Can I bring you something to _______?
"drink".
Make it polite: "What do you want?"
"How can I help you?" / "Are you ready to order?"
You give the guest their receipt. What do you ask for payment?
Option A: "Cash or credit card?"
Option B: "What is your room?"
Option A ("Cash or credit card?")
Complete the question: "Can I see your _______, please?"
"Passport" or "ID".
The air conditioning is not working. What do you say?
Option A: "I'm sorry. I will send maintenance."
Option B: "Open the window, please."
Option A.
Recommend today's special: Grilled salmon.
"Today's special is the grilled salmon."
A double room is not available. What do you say?
Option A: "No rooms."
Option B: "I'm sorry, no double rooms, but we have a suite."
Answer: Option B.
Read this hotel room total out loud: $250.
"Two hundred and fifty dollars."
Say this room number and time in English: Room 302 at 4:00 PM.
Room three-oh-two at four PM."
Pronounce these two numbers correctly: 15 and 50.
Answer: (Student must say fif-TEEN and FIF-ty).
What do you ask after the meal?
Option A: "Did you enjoy your meal?"
Option B: "Why are you here?"
Option A ("Did you enjoy your meal?").
Make it polite: "Pay money now."
"Will you pay with cash or credit card, please?"
Complete the sentence for free food: "Breakfast is _______." (included / expensive).
Answer: "included".
Guest arrives at 9:00 AM. Check-in is at 3:00 PM. What can you do with their bags?
"We can keep/store your luggage at the front desk."
Name 2 hotel amenities outside the room.
Swimming pool, gym, restaurant, Wi-Fi.
The total is $25. Ask for payment:
The total is $25. Cash or credit card?"
Say a polite goodbye to a hotel guest
"Thank you! Enjoy your stay!" or "Have a nice day!"
The guest gives you $50 for a $45 bill. What paper do you give them?
"Receipt" (or "The receipt and the change").