Medicare
What is Traditional Medicare?
Traditional Medicare consists of Parts A and B
When is it okay to say "free"?
Never
What does WV and WRV stand for?
Welcome Visit & Wellness Review Visit
Name one of our Unique Value Propositions
We are primary care doctors for older adults on Medicare.
You won’t feel rushed, because we spend more time with you.
We have a care team to coordinate your care including doctors, physician assistants, nurse practitioners, nurses, medical assistants, and social workers.
We focus on keeping you healthy, and not just treating you when you are sick.
Our 24/7 support line of Oak Street Health representatives is available for you whenever you call, day or night.
Our Patient Relations Manager can help you with your Medicare so you get the benefits you qualify for.
We are more than a doctor's office, with a community room for events and activities like Bingo, exercise classes, concerts, and more!
What is a Probing Question?
A probing question is an open-ended question that seeks to uncover deeper information, thoughts, or feelings by asking for clarification, explanation, or examples
What is another term for Part C?
Medicare Advantage
How much can we spend per prospect per day?
$15
In what order do patients attend the WV and WRV?
The WV is the first appointment
The WRV is the second appointment
Which UVP highlights our ability to always be there for our patients at anytime, day or night?
Our 24/7 support line of Oak Street Health representatives is available for you whenever you call, day or night.
Provide an example of a probing question
Answer must be an open-ended question that seeks to uncover deeper information, thoughts, or feelings by asking for clarification, explanation, or examples.
- Tell me about your healthcare experience
- Who do you call when you get sick in the middle of the night?
What is the difference between Medicare and Medicaid?
Medicaid is for people who are low income, regardless of age
Medicare is for people who are over 65 or with a disability, regardless of income
True or False?
Creating custom flyers is compliant
False
In which appointment do we capture initial medical and social history?
The WV
What questions can you ask that might help you bring up the UVP:
Our 24/7 support line of Oak Street Health representatives is available for you whenever you call, day or night.
What has your experience been like contacting your PCP during or after hours?
With you current PCP, if you had a medical concern come up after hours, who would you contact?
Who do you call if you have a medication question or are experiencing symptoms?
When you call your doctor do you talk to a real person or a machine?
If you’re out of medication in the middle of the night- who do you call for help?
What does the A in ICARE stand for?
Ask & Associate
Can someone under the age of 65 be qualified?
Yes, but only if they have a qualifying disability
True or False?
It is okay to send the OSH and CVS logo to field account partners as soon as they ask
False
In which appointment do we create a customized care plan?
The WRV
What questions can you ask that might help you bring up the UVP:
Our Patient Relations Manager can help you with your Medicare so you get the benefits you qualify for.
How do you stay up-to-date on your changing Medicare benefits?
Do you have anybody that you talk to about your Medicare benefits?
When's the last time you spoke with somebody about your Medicare benefits?
What does the "I" in ICARE stand for?
Introduce & Qualify
Can someone be seen as a patient at Oak Street Health if they have only have Part A?
No, they cannot be seen as a patient at any center
Can we volunteer at a Food Pantry and pass out food?
No, OSH does not have a food handling license -- we cannot pass out food.
In which appointment do we conduct a comprehensive review of health conditions?
The WRV
How can you talk about the UVP:
You won’t feel rushed, because we spend more time with you.
Our patients get about twice as much time with their providers, so they're never rushed or hurried through appointments.
Most Medicare doctors have over 2,000 patients, so it's no wonder they have so little time to spend with each patient! At OSH, we cap our providers at 500 patients, so they are never overbooked, and always able to give their patients the time and attention they deserve.
What does the R in ICARE stand for?
Name all four parts
The R stands for "Reassure"
CANI - Clarify, Acknowledge, Neutralize, Influence