Customer Service
What do you say when a customer enters the store?
Hello! Welcome to CALIMAX. How can I help you?
How do you ask what product a customer needs?
What are you looking for?
How do you ask the price of something?
How much is it?
What word means a lower price on a product?
Discount
What do you ask first to understand the complaint?
What is the problem? OR
What seems to be the problem?
A customer looks confused. What can you ask?
Are you looking for something?
OR
Can I help you?
Customer: “Where is the milk?”
What do you say?
It’s in aisle (2).
How do you ask a customer how they want to pay?
Cash or credit?
What does BOGO mean?
Buy One Get One Free
A customer says the product is broken. What word describes the product?
Damaged
How do you politely offer assistance?
Let me help you.
How do you say that a product is close to another section?
It’s next to (the bakery).
OR near the (produce) section.
What do you ask if the customer can earn points?
Do you have a rewards card?
OR
Would you like to use your rewards card?
What word do we use for a special offer in the store?
Promotion
What do you ask if a customer wants to return an item?
Do you have the receipt?
What do you say if you need a moment to check?
Let me check for you.
Customer asks for a product that is unavailable. What can you say?
I’m sorry, we don’t have that item.
What do you ask after the payment is complete?
Would you like your receipt?
What do you call a paper or code that gives extra savings?
Coupon
What word means giving the customer their money back?
Refund
A customer thanks you. What do you say?
You’re welcome. / My pleasure.
How do you offer to guide the customer?
Let me show you.
What do you say at the end of the purchase?
Thank you for your purchase!
OR
Have a nice day!
What card helps customers earn points or receive benefits?
Rewards card
Customer wants a different product instead. What can you offer?
We can exchange the item.