Final 1
This is the CIC call code that is entered into the action box to do a move out
What is CMO
This information needs to be entered before making any changes or updates on the Reference data screen during a move out
What is the Move out date
These fields need to be confirmed/filled in during a move out
What is the forwarding address, forwarding phone number, standard address and move out per (customers name)
This needs to be changed and this needs to be added to the contract account line for a move out for an estate
What is change the dunning to FD and Estate of
This is the best question to ask if the customer is unsure what day to close their account
What is, when do you hand over the keys
This can be done by anyone, but a forwarding address cannot be taken if the person is not listed
What is close an account
This is the CIC call code that is entered into the action box to do a move in
What is CMI
Premise notes and premise history is checked for this during a move in
What is to determine if the customer appears to be switching names to avoid debt or disconnection
This is where you enter the dog information on the reference data tab during a move in
What is the meter reading notes
This is where you enter authorization for someone to listed as authorized on an account
What is the communication instructions
This is the line you need to start your move out/in transaction
What is the premise line 'create move out/in'
This needs to be asked for/updated during a move in on the reference data tab
What is landlord/owner information
A yellow triangle on the contract line means this
What is a future dated move in
This needs to be waived for an existing AN customer that has had perfect payment history for nine months and is moving to a premise with higher consumption
What is the security deposit
This needs to be in the clipboard in order to issue a reconnection
What is the premise
What button do you click on to issue a reconnection order
What is the orders tab
What order type do you select when issuing a reconnection
What is reconnect credit
What activity type do you select when issuing a reconnection when the service was disconnected for no application being received
What is non-sign
If a customer does not have a converted smart meter and is providing a meter reading, this is how it's entered
What is Enter MR w/o release
If the customer provides a meter reading for a non-converted smart meter and it's lower than our estimate will the customer receive an adjusted invoice
What is yes
This is the meter reading type that is used when you enter a customers meter reading
What is 02-Meter reading by customer
When reporting a payment for collective invoicing and a member account is showing disconnection started, the mayment must be reported on this
What is the member account number
BCRSE1101 means
What is BCHYDRO/RESIDENTIAL?SINGLE FAMILY DWELLING RATE ZONE 1/SINGLE METERED INSTALLATION
Where and for how long would you add interest and dunning locks if you've issued an investigation order for switched meters
What is the account level for 2 months
What tab in the account level do you have to go into to add interest and dunning locks
What is the general data and dunning/correspondence tabs