100
60. Your computer has been randomly locking up, no mouse, keyboard, or screen
activity. You have even tried upgrading from Windows 2000 to Windows XP, but
the problem continues. What is the most helpful thing to tell the repair technician?
a. When you last updated the mouse and keyboard drivers.
b. How often you defrag the hard drive.
c. That a new OS installation did not help.
d. How safely you surf the Internet.
c. That a new OS installation did not help.