Company Policy
How late in advance should someone call out?
At least 2 hours before any scheduled shift.
What color clay pad is used on New Cars?
Blue Clay Pad
What cleaner is used for Factory Clear Coated Wheels?
HD Wheel Cleaner
What is the first step of the Exterior Detail process?
Inspect Prep Wash
Describe the process in order to punch in/out of work.
Log in, Web Timeclock Eastern, Choose Location, Choose type of Punch, Log Out
What is cross clocking?
When an employee goes to another location in the middle of their shift, clocks in using the "Transfer" option.
Approximately, how long should one person spend air drying a New Car?
5 minutes
What combination is best used for cleaning exhaust tips?
Steel Wool/HD Wheel Cleaner
Which Rotex Polishing Pad is considered to be the least aggressive pad?
Black Finishing Pad
What should you do if you forget to punch in to work for the day?
Fill out Punch Change Request.
When is an employee eligible for Paid Time Off?
After working for the company a total of one year, and worked an average of 40 hours per week.
After removing stickers off of windows, where does the used razor blade go?
Yellow Used Razor Container
Name 3 Impact Areas
Front bumper, front windshield, side mirrors, wheel wells, bottom 6-8 inches of vehicle
How should someone clean Exterior Plastics?
Magic Eraser/All Purpose
How long in advance should an employee put in Time Off Requests?
At least 10 Days
If an employee works through their break with manager's approval, what should they do?
Write a comment at the end of day on Paycom saying they worked through their break with Manager's approval.
According to the process, what would be done first? Windows, Hydro Gloss, or Glue Removal?
Glue Removal
How long should wheel cleaner dwell on each wheel?
At least 10 minutes.
If a vehicle has yellow headlights, but the dealership is not paying for a headlight restoration, what should you do?
Use Diamond Cut/Blue Wool Pad to remove any oxidation from the headlight.
In Paycom, where should an employee check their weekly schedule?
Schedule Calendar
Name all attendance points violations. Include the amount of points for each violation.
1-9 minutes late - 0 points, 10-24 minutes late - 1 point, 25-59 minutes - 3 points, 60+ minutes - 5 points, call out (unexcused) - 10 points, no call no show - 15 points, mispunch - 1 point, not cross clocking - 1 point, not clocking out for lunch (unless approved by manager) - 1 point, leaving work early (unexcused) - 5 points
In your own words, what are the proper steps to washing a New Car Delivery?
Blow out leaves, Rinse, Spray Wheels, Wash, Clay Pad, Scrub Wheels, Rinse, Chamois, Dress Wheel Wells
In your own words, give the proper order on how to clean an Engine Compartment.
Blow out leaves, Apply All Purpose and Adhesive Remover, Scrub Engine Compartment, Rinse, Dry, Dress
Name 8 things that Paycom is used for.
Punching in/out, punch change requests, checking schedules, time off requests, updating address/contact information, updating tax information, viewing Pay stubs, viewing W2 yearly forms, Direct Deposit, checking Attendance Points, Raise Requests