Name one example of nonverbal communication
Eye Contact
Facial Expressions
Appearance
Body Contact
What is verbal communication?
Refers to the production of spoken language to send an intentional message to a listener.
True or False: Most telephone customer service representatives and telemarketers don't use scripts or outlines.
False
__________ listeners have an open mind
Good
True or False:
All of the following are signs of nonverbal communication:
- Eye Contact
- Facial Expressions
- Appearance
True
What is assertive communication?
Why can't you rely on facial expressions and body language to get your message across when you are on the phone?
The person on the other end cannot see you.
True or false: A barrier to receiving a message can be environmental, such as a plane flying overhead or a cell phone ringing loudly.
True
Which of the following is NOT an example of nonverbal communication?
1. Eye Contact
2. Sighing
3. Waving
4. All of the above are nonverbal.
4. All of the above are nonverbal.
What type of communication style do you think this character would be using?
Aggressive
True or False: Good communicators use their choices effectively, changing their tone and pace to improve delivery.
True
Which of the following is a distraction?
1. A student running and screaming down the hallway
2. A quite class working on their assignment
1. A student running and screaming down the hallway
How is she feeling?
Sad - slouching, eyebrows turned in, laying on ground
Give an example of being passive. How would you react if someone were to call you a name?
You pretend it doesn't both you, and you never say anything.
Most often, speaking is done to inform, _________ , or entertain.
Persuade
How do you eliminate distractions?
Move away from them
What is the definition of nonverbal communication?
Non-verbal communication occurs without using any oral or written word.
What are the four (4) syles of verbal communication?
Assertice, passive, aggressive, & passive-aggressive
If you were answering the phone lines for a business's customer service department - how might you answer the phone?
"Customer relations, this is Maria, how can I help you?"
Emotional, distractions, and planning a response