HSA General
Who owns an HSA?
The individual/Member
Why do we verify?
HIPAA/PHI protection
To protect the privacy of accounts
To prevent fraud
What program do we use to look at card transactions?
TSYS
What ways can a member use their HSA funds?
Cards
Claims
What kind of insurance plan is needed to be eligible for an HSA
HDHP - High Deductible Health Plan
What happens if a member leaves their ER (employer)?
What information do we need to verify a member?(screen pop/no screen pop)
No screen pop: First/last name, date of birth, last for of SSN
Screen pop: security question, 2 factor authentication, or Lexis Nexis (public information questions)
What is the daily transaction limit for our HQY cards?
$5000 per card
What are the two golden rules of HSA Contributions and Distributions?
Contributions depend on coverage!
Distributions depend on Dependency!
How old do you have to be to have an HSA? Can you be claimed as a dependent on another person's tax return?
18, and no!
What are the advantages of an HSA?
Tax free contributions!
Tax free distributions!
Tax free investing!
What needs to be selected in Salesforce to add notes to a logged call?
Resolved!
What do we tell our members after advising of a card decline reason?
If the expense is eligible to pay out of pocket, then we tell them how to submit claims/what is needed to do so.
What is the contribution limit for an individual plan? (2023/2024)
2024-$4,150
2023-$3,850
Can a member have a LIMITED purpose FSA and a HSA at the same time? What about a FULL purpose FSA?
Yes, if it is limited, no if it is full purpose. Their spouse is also not allowed to have a full purpose at the same time as the member has an HSA!
Do we preform tax trades for members?
No! But we can walk them through and tell them where to go in the portal/app!
What do we select if a member's issue needs to be addressed by another department (like Financial Operations)?
Create a case!
What does denial code 0124 indicate?
Incorrect CVC! The information was entered incorrectly!
What is the contribution limit for a family plan? (2023/2024)
2024- $8,300
2023- $7,750
Can a member have Medicare and a HSA at the same time?
NO!
If a member is trying to sell their investments, but can't find the trade option, what would you advise?
They need Advisor GPS or the Self Driven option selected!
What happens if someone needs to update their address and order a new card?
Red flag card rule
If a member who is 56 years old on an individual plan signs up for a HDHP in July 2023, how much can they contribute according to the proration calculator?
$2020.83
Can a member live outside of the United States and still have an HSA?
Yes, if they are a US Citizen and paid in US dollars!