Week 1
Combines the oversight of the Medicare program, the federal portion of the Medicaid program and State Children's Health Insurance Program, the Health Insurance Marketplace, and related quality assurance activities.
Centers for Medicare and Medicaid Services
___________ is defined as the set of moral values that an individual will establish based off one’s own self and their behaviors.
Ethics
Application of __________ _________________ is important in telephone etiquette.
Active listening
What are the three methods of delivery of appointment confirmations?
Text, phone, email
Standardized code system necessary for medical providers to submit healthcare claims to Medicare and other health insurances in a consistent and orderly manner is referred to as?
HCPCS
Provides medical assistants with education, certification, credentialing acknowledgement, opportunities for networking, protection with scope of practice and being an advocate for the patient centered care approach.
AAMA
Provides patients with information on their rights under federal and state laws is referred to as?
Patients Bill of Rights
We shouldn't use _____________ ______________ when speaking with the caller.
Medical Jargon
When scheduling a series of appointments we should schedule them?
Same days and times
Level I Code set is our?
CPT Codes
Offers 8 types of certifications?
NHA
How many standards are there with HIPAA?
4
Answer the phone by no later than the ______ ring.
Third
When scheduling a new patient appointment what information might we gather when scheduling this appointment?
Patient Name
Date of Birth
Reason for Visit
Demographic information
Referring Doctor Information
HCPCS Stands for?
Healthcare Common Procedure Coding System
Specialty that provides medical care to patients with cardiac medical conditions?
Telemetry
Medical providers, health insurance companies and clearinghouses are examples of?
Covered Entities
What are common reasons patients will call the practice?
Chief Complaint
Medication Refill
Test Results
Medical Record Request
Need Appointment
If a patient who has a history of being late for appointments has an appointment scheduled at 3:15pm what time would we tell them to arrive for their appointment?
2:45pm
Mandated by ____________ in 1996.
HIPAA
Range of responsibilities and practice guidelines that determine boundaries within a healthcare worker practices is known as?
Scope of Practice
Established enforcement of privacy and security of the transmission of electronic health information?
HITECH Act
When taking a message from the caller what information will we enter on the message we are composing?
Receiver of Message
Date and time of call
Patient NameDate of Birth
Contact Number
Reason For Call
Message taker initials
Addresses the importance to patient's about keeping appointments related to their medical care in treating their medical conditions
No Show Policies
The letter that begins the HCPCS code represent the __________ ___________ to which it belongs to.