Time Management
What should you do when you run into a personal emergency that will make you 30 minutes late for work?
Call your supervisor informing them that you will arrive late today. If you're unable to speak with them leave a voicemail.
In a typical CVS store where would the candy section be located?
In the front of the store or at the cash register.
How many pages should your resume be?
What should you do when a customer approaches the cash register to get their items checked out?
Greet the customer then ask if they were able to find what they needed.
Define empathy
Putting yourself in someone else's shoes
Considering someone's feelings before doing/saying something
You have an appointment coming up in two weeks and you need to take the day off, how would you do it?
Review the schedule and ask your supervisor if you can switch schedules or take the day off for your appointment.
There is no more toilet paper on the shelves available for sale, where would you go to get more toilet paper to fill up the shelves?
The stockroom or back of house.
About 30 seconds.
In what order should the cash and coins in the register be displayed?
Small bills to the left and larger bills to the right
Your coworker is engaging in gossip about another person at the job - how should you respond to the situation?
Tell the coworker engaging in gossip that you do not feel comfortable about talking about the person when they're not in the room.
Mention that person's positive qualities.
You have been assigned multiple tasks to complete during a five-hour work schedule. How should you handle each task?
Prioritize tasks from most important to least important
Ask for assistance from a more knowledgeable coworker
You notice the items on the shelf are out of order and some items are missing from the shelf. The items missing are running low on supply. How should you reorganize the shelves to make them look appropriate to the customer?
Neatly organize the shelves
Make sure the items are facing properly
Make sure the items are all presented at the front of the shelf so that it's easily accessible for the customer
What should you put on your resume if you do not have a lot of job experiences?
Volunteer work
A summary of your skillset
Internships/Externships program
What are the six steps of ringing up a customer?
1. Smile and greet!
2. Ask if they found everything ok?
3. Do you have your ___ loyalty card?
4. Scan and bag
5. Tell the customer their total
6. Thank the customer for shopping at ____
You made a new friend at work, the two of you get along and have similar interests. You find it when the two of you are together you aren't focused on the job as much. Should you continue to work alongside your new coworker?
No. If you feel that the two of you together get distracted from working then perhaps schedule time outside of work to hang out. You can also try to be assigned different tasks as not to be distracted.
You were recently assigned an important task that will take about 15 minutes to complete, when your coworker asks you for a favor to do a task that will take longer but is NOT as important as the task you were assigned with, what should you do?
Communicate to your coworker that you're happy to assist them once you have completed the important task you were assigned to do.
It's Tuesday - July 27, 2026: A customer has a pack of deodorants they're looking to purchase. They find a pack of deodorant that is $9.99, but the print date of that item says 8/16/2025. As an employee you know that the deodorant sells for $12.99. What should you do in this situation?
Review the print date on the pack of deodorant the customer would like to buy. If the date and price listed say 8/16/2025 at $9.99 then honor the sale.
Using the training from the Mock CVS store what type of skills would you list on your resume if you were applying for a job at a retail store?
Time management
Can work in a team
The store virtually empty and there is a customer looking for an appliance you know is in isle 6/shelf 3. How can you assist the customer?
Do not leave your post at the cash register, verbally describe where the item is, use body language to point to the isle and the shelf, potentially ask a coworker to assist if the customer is having issues locating the item
Your coworker who you befriended is running late and texts you asking if you can clock in for him, what should you do?
Tell the coworker that you cannot clock in for him and that he will have to explain to the supervisor that he is running late today.
It is five minutes to closing and the registers are still open. Three customers walk into the store - do you service the customers or tell them that the store is closed.
As long as the registers are still open and it's not closing time customers typically can still shop in the store.
You are tasked with restocking isle 1 in less than 20 minutes when two customers ask for help finding an item you know is in isle 4 shelf three. How should you help the customers?
Do not leave your isle, address the customers and explain where it is the item they are looking for is located. You can use non-verbal body language to describe the location as well.
In reverse chronological order: Newest to oldest.
A customer attempts to pay for their order with a fake twenty dollar bill, how should you handle the situation?
Mark the bill with a pen and see if the bill is authentic if it is not reject the customer's order and inform your supervisor ASAP.