Perception codes
What does the APP perception code cover?
What is .. Mobile app issues
What product serial numbers do we request for a DSPC troubleshooting process?
What is .. Sensor SN and Reader SN
Where can we find the event log in the readers?
What is.. Settings> system status> Event log
What products must be returned for investigations on a MED-1 perception code?
What is ..
All products involved with the medical event.
What should you do if the customer becomes unresponsive during the call?
What is..
Notify your TL/Supervisor and follow emergency protocol
What is the correct perception code for troubleshooting app settings like date and time?
What is .. SET
What product serial number do we need to request for an INSERTION issue?
What is .. Sensor SN
What are the steps to setup an alarm on the FSL 2 reader?
What is.. Home screen (main page)> settings> alarms
True or False
ADC considers a caregiver 3rd party treatment
What is.. FALSE
TRUE or FALSE
Having the customer test the solution is a way of verifying the issue is resolved before disconnecting the call
What is .. TRUE
What does the DMC perception code address?
What is .. Data management issues with LibreView
If a customer calls because a sensor fell off and also caused irritation. How many cases and issues do you need to open?
1 CTP case and 2 complaint cases
What are the steps to find the event log on iOS FSL2 app?
What is .. three lines>help>Event log
Why would we open a MED case?
What is .. the customer received treatment from someone other than themselves and if they report loss of consciousness or seizure
If the customer states they removed the sensor because of a MRI/CT scan but still had 8 days remaining what NCG would be used?
What is ..
S-13
What does the BNP perception code refer to?
What is .. Battery or power- related issues with the reader
True or False
“Did you receive medical treatment from anyone other than yourself because of this?” is a PRE question in TSG
What is .. TRUE
How do i find the log book using the Libre app?
What is.. Click insights
(log book shows under daily summary)
What are the common root causes for the freestyle libre software installation issues?
What is ...
Admin rights , wrong installation file or version and multiple programs running
TRUE or FALSE
All sensors are waterproof
What is .. FALSE
What does the DSPC perception code refer to?
What is .. Display messages on the reader or app
What is the assessment code for Medical events and a Quality directive?
What is.. P (medical) and Q (Quality directive)
How do I find the sensor serial number FSL2 Reader?
What is..
Settings icon (cogwheel)> system status> system info> sensor SN
TRUE OR FALSE
Use of the FreeStyle Libre 3 app does not require registration with LibreView to connect with healthcare teams and share data with caregivers.
What is ..
FALSE
What do you have to do with the an INSERTION-3 cases?
What is .. Send adhesion guide email and educate the customer to dispose per local guidelines