PHONE ETIQUETTE
If the person you are calling is unavailable, you can leave one of these.
What is a message?
Word meaning:
A hotel booking made in advance.
What is a reservation?
Word meaning:
A person visiting your company, office, or event.
What is a guest?
Document where you write about your work experience, education, and skills.
What is a résumé?
Word meaning:
Money returned to a customer.
What is a refund?
Formal phone phrase meaning:
“Please wait for a moment.”
What is “Please hold.” / “Hold the line, please.”
Word meaning:
Bags you take when traveling.
What is luggage?
Document showing payment.
What is a receipt?
Email abbreviation meaning carbon copy.
What is CC?
Expression of dissatisfaction from a customer.
What is a complaint?
Formal phrase used to ask to speak to someone.
What is Could I speak to…?
Direction phrase:
A place directly on the opposite side of the street.
What is across from?
Complete:
The soup is ______ cold to eat.
What is too?
Professional email word meaning:
A file included with your email.
What is an attachment?
Word meaning:
A time change for "later" in planned work or travel.
What is a delay?
Word meaning:
A spoken communication left for another person.
What is a voicemail ?
Business event where professionals meet, present, and network.
What is a conference?
Complete:
We don’t have ______ chairs for everyone.
What is enough?
Email action meaning:
Send an email you received to another person.
What is forward?
Polite word used when saying sorry for a problem.
What is inconvenience?
Complete:
I’m calling ______ tomorrow’s meeting.
What is about?
Change to passive voice:
The hotel staff cleaned the room this morning.
What is The room was cleaned this morning?
Word meaning:
A meal where people eat together in a business setting.
What is a business lunch / dinner / restaurant reservation ?
Complete:
We ______ going to send the report tomorrow.
What is are?
Complete:
I ______ already finished the report.
What is have?