Chapter 9
Chapter 9
Chapter 10
Chapter 10
Chapter 11
100
typically offers guest rooms only
What is A limited service hotel
100
Accommodations in private homes are known as
What is a bed and breakfasts.
100
In a large hotel, the person under the general manager who assumes responsibility for day-to-day operations is the
What is resident manager or hotel manager.
100
RevPar is
What is revenue per available room.
100
The written agreement between a hotel management company and the hotel owner is called a
What is a management contract.
200
offer an important “extra” service- transportation to and from the airport
What is Airport hotels
200
The major difference between “all-suite” rooms and traditional hotel rooms is
What is room size.
200
The majority of hotel properties offers how many units on average?
What is 100 to 300
200
The department that is found in a full-service hotel and not in a limited-service hotel is
What is the food and beverage department
200
A CMBS is
What is commercial mortgage-backed security.
300
a type of shared ownership in which the buyer purchases the right to use a residential dwelling unit for a portion of the year
What is a Vacation ownership
300
After the event of 9/11, which kind of travel seems to be more important to Americans?
What is family travel
300
The major source of profit in hotels is, in most cases, from
What is room sales
300
In a typical food and beverage department the departmental income % should be about
What is 15-20%
300
A REIT
What is raises money by issuing stock.
400
The highest percentage (52%) of travelers are
What is a leisure traveler.
400
Generally speaking, which type of property has the highest rate?
What is Resort or Luxury Hotels
400
In upper upscale hotels, the person who provides guest information is the
What is a concierge
400
As the number of hotels expanded rapidly in the 1970s and 1980s, much of the development was handled by people with experience in
What is mergers and acquisitions.
500
This segment is growing the fastest with 70% of increase in the last ten years
What are female travelers
500
SMERF refers to
What is business that originates from five resources: social, military, educational, religious and fraternal.
500
The department that is notified as soon as a guest checks out of a hotel is
What is housekeeping
500
Average rooms cleaned per maid day is determined by
What is number of rooms occupied divided by number of 8-hour maid shifts.
500
the practice of building more than one franchised hotel in a market, using the same franchise or a competitive brand in the same market.
What is “Encroachment”
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