Small Group, Teams, Intercultural Comm.
This occurs when groups make poor or incorrect decisions in order to avoid conflict and maintain harmony.
Groupthink
The definition of this term is the exchange of information within organization and its stakeholders (internal or external)
Organizational Communication
This term refers to the way of conducting business or discourse in an organization.
Organizational Culture
What theory states that when we change people’s attitudes about things, they begin to think about the intent of their behavior, and ultimately, this can change their behavior.
Theory of Reasoned Action
`What does USP in the context of an elevator pitch stand for?
Unique Selling Proposition
In the context of conflict management, what does PUGSS stand for?
P: Describe the problem
U: Achieve understanding
G: Identify goals
S: Brainstorm possible solutions
S: Select the best solutions
Tim works in a nuclear plant and expects all of his employees to follow his rules to the T. What leadership style is he exercising?
Bureaucratic Leadership
Other than face to face, what is another example of rich media (according to media richness theory)?
Video conference
"Generally" is an example of what element in an argument?
Qualifier
"The second reason is..." is an example of which transition?
Coordinate
You have strong ________ communication tie with your neighbors. What goes in the blank?
Proximity
This theory states that an organization is a system comprised of many parts, and each part is dependent on one another for survival
Systems theory
What are the negative effects of burnout?
Frequently missed work days, decreased job satisfaction, decreased job performance, etc.
What is the term that refers to appealing to the needs, values, attitudes of audience using emotional (connotative) language?
Pathos
If you are giving instructions on how to bake a cake, what organizational pattern would be the most effective?
Chronological / temporal
What are the four dimensions in Deardorff's intercultural competence model?
Attitudes, Knowledge and Skills, Internal Outcomes, External Outcomes
A con of this leadership style is that it might take a long time for the leaders to make a decision because they tend to weigh inputs from all of their employees. What leadership style is this?
Democratic leadership
Asking a non Caucasian individual, "Where are you REALLY from?" is an example of what concept?
Micro-aggression
A sign that says "75% of previous guests who stayed in this hotel room reused towels to protect the environment" uses what persuasive tactic?
Descriptive norms
Children holding hands is an example of what nonverbal communication concept?
Haptics
When Jess began the group project, she was enthusiastic and loved that she could explore new opportunities and build relationships. However, once the enthusiasm passed, she lost interest in the group work. Which of Belbin's (2010) nine team roles did Jess play?
Resource Investigator
You believe work process should be broken down into small subtasks to determine the most efficient method. You train your employees accordingly and believe they should be rewarded for improved productivity. Which of the 4 classical theories we went over in class are you identifying with the most?
Scientific Management Theory
George comes from a culture that has clear-cut organizational status and rank, and some members have greater resources and influence than others. What culture is he from?
High power distance culture
According to lecture, many insurance companies appeal to which element of Maslow's Hierarchy of Needs in their advertisements?
Safety Needs
Is this apa citation for a book 100% accurate (assuming the information is correct)?
Wright, K. B., Sparks, L. & O’Hair, H. D. (2013). Health communication in the 21st century. West Sussex, UK: Wiley-Blackwell.
No. Book title should be italicized