The information that you must request about each caller.
What is email address, and if not in contacts name, title and customer type?
100
The recurring credit that you can use at your descretion.
What is the Value Credit?
100
When we would offer a service call.
What is when we have tried all the troubleshooting steps and/or AAC tells us to ?
100
The system that is used to order equipment.
What is OMS?
100
The Private viewing packages that have the SYFY channel.
What are Business Choice and Business Entertainment?
200
An FBB about the NHL Center Ice package.
What is "NHL Center Ice would be awesome for you because your customers can watch up to 40 NHL games per week!"?
200
The Four areas of focus for our Tailored Offers.
What are HD access (with equipment), ABP, PP and seasonal Sports packages?
200
The process to give additional information or escalate in RIO.
What is an FSR?
200
The button in STMS for look for G2G.
What is F7?
200
The department you transfer to if the customer has PP.
What is NEW?
300
Items that CANNOT be used to authorize a caller on an account.
What are email address, physical address, phone number, mailing address if the same, Business name, etc?
300
The process in STMS to add a one time credit.
What is F6 Billing Ledger, F6 Ledger Actions, Adjust, enter SAJ code, enter transaction code, use minus on keyboard, enter credit amount and then press Do Key?
300
The error code that may appear if the channel is not part of the customer's package.
What is 721?
300
The 3 systems you should check at the beginning of each shift.
What is ESP, Portal and Commercial Connect?
300
DAILY DOUBLE!!!!!!!!
The items that must be 150 feet from the dish.
400
The RCC read when charging a credit card and ordering equipment in OMS.
What is (Insert OMS RCC)?
400
The credit that uses the documentation Yes:Hardware.
What is the Loyatly Hardware credit (in salesforce)?
400
The tool you may use during the troubleshooting steps for 775 error.
What is the SFSS tool?
400
The two situations where you must choose a particular area, sub area and resolution in salesforce.
What are sending a payment confirmation/bill and selling a sport?
400
Payment options we can take over the phone.
What is credit card and EFT?
500
The department you transfer accounts to that are on the protected/restricted list.
What is National Accounts?
500
When you would use ABP credit.
What is when the customer does not have ABP and has said no to the first offer?
500
The steps for a service call.
What is press COMM, press CM eligibility, enter area and sub-area, enter comments, press SR number, click create truck roll, pick date and confirm, fill out form in AAC, paste in tech instructions, and submit?
500
Two items you must give to a customer after ordering equipment in OMS.
What is the Order number and the Support Phone Number?
500
The kind of Business that Gertie and her husband own.