Primer
COO
More COO
XP
Taglines & SBS
100
When sending a NIGO email, what do you need to remember to do in reference to the CSD screen?
What is put "EMAIL" in the indicator field
100
When processing a COO due to death and there is a change of address due to death form for an account in RPO status, what steps need to be taken?
If the change of address form is deemed IGO, the RPO must be removed prior to processing the COO.
100
You receive a request to gift shares of a mutual fund to an organization and the client owns Admiral shares but the receiving organization does not meet the fund minimum for admiral class. How do you handle this request?
Transfer the shares as Admiral to admiral and then convert them to investor shares once they get to the new account. This may involve the green box if TA, or suspending an exchange to yourself if XP or VBA.
100
How do you get to the Beneficiary Transfer Calculations Spreadsheet? (Excel sheet used for VBA/VBS COO)
Computer -> 12 -Jounrals -> Beneficiary Transfer Calculations -> NEW VBS Beneficiary Allocation Tool ->Client Calculations -> Folder are organized alphabetically by last name
100
What is the tagline for a cross platform transfer of VG mutual funds from a VBA to a TA?
Create in RETAIL/VTA XPCOO/INDEXED Process in RETAIL/VTA XPAIN/INDEXED
200
What are the authentication requirements for an Organization Resolution?
Two signatures: always at least one authorized signatory and an additional one from either an authorized signatory or a third-party certification
200
When gifting shares to an organization, all required legal certifications can be waived if the value of the transaction is under what amount?
What is $5,000
200
What are the requirements for assuming an IRA?
The beneficiary must be a spouse and must be the sole beneficiary. OR if there is no beneficiary listed a spouse can assume the assets rather than going to the estate.
200
Are LOIs accepted for XP transactions?
Yes, provided it meets the LOI requirements and if an additional form of authentication is required, we need a MEDALLION signature guarantee
200
In what system to we process a rollover/asset transfer into a SBS plan?
What is WAVE, not OARS because there is no option for coding
300
When requesting to have a monetary delete, what 2 steps must be taken before placing it into the TL's queue for deletion?
Add the completed Delete_monetary.cmt template and add a 2 year, holding-level trade cancelled note on the account in WAVE
300
What are the four requirements for an acceptable conversion LOI?
What are: date, from account, to account, signature
300
What type of accounts can be transferred into an Inherited Traditional IRA?
Traditional, Rollover, Simple, and Single-SEP
300
What queue should gifts to IIG clients be sent to?
RETAIL/VTA XPTRAN/INDEXED
300
If we receive a check for 5 participants within a plan and 2 of them do not have accounts within the plan, what process do we follow?
What is the manual check process
400
On a notary, if it is not the client's name in "Name of Owner or Authorized Person" section, what is the procedure and where would you go in the manual for Notary Information?
Follow outcall process map. Account Access section of RIG Knowledge Center under "Forms Special Situation"
400
Phil and Melinda have a joint VBA with VG mutual funds, fundaccess funds, and stocks. Phil passed away and Melinda submitted IGO paperwork to transfer the assets to her new VBS individual account. S24 approved the new account. What BETA screens will be used/reviewed for this process?
For the NA: ACCT, DAML, DOCA For the journal: AIRE, JAZZ, PIPS, AHIS, CLED
400
When processing a trust transfer due to death and you receive the TCF, ARF, and COO paperwork, which item is processed first and why?
The TCF of the delivering trust needs processed first to show who is now authorized to transact on the account. Remember, you only need to add the TCF legal link if the assets are leaving the trust account due to death.
400
When are NT Forms accepted for XP?
When the request is in-kind, but blocked due to a limited view access issue or for transfers between inherited IRAs
400
What is the basic workflow for processing a SPDS case?
Review check and doc, validate check, run LOB, click "Check status of contributions," find appropriate dollar amount and click "edit," verify and continue through screens to submit
500
What are the legal requirements for an ACIP?
Copy of durable POA which must be signed BEFORE a physician's certification of incapacity. The doctor's note must be dated within 30 days.
500
When do we need to create an AIRE screen? Is it created before or after the transfer? If the delivering account is a joint account, what else is needed in the AIRE screen?
Nonretirement due to death when the account is an individual, joint, UGMA/UTMA, or guardian account. ALWAYS do AIRE screen before transfer. If joint, we need the client's marital status at time of death.
500
What is need for an UGMA/UTMA transfer where the minor has NOT reached the age of majority and the current custodian requests to transfer to a successor custodian who was not previously designated?
Successor Custodian Form, Letter of resignation form current custodian, COO paperwork signed by new or old custodian, and ARF
500
Who are our COO admins? Who is the XP admin?
COO: Mike Lichtenwalner (PA) and Carlos Villegas (AZ) XP: Jason Edwards (AZ)
500
What is the simple NIGO tagline? What is the SPOC tagline?
Simple: TRANS PROC/ COOCOL / RESEARCH SPOC: TRANS PROC/ COOCOL / NIGO **if monetary, replace COOCOL with TRANSITION**
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